Field Service Rep. - Electronic Equipment jobs in Charlotte, NC

Key Responsibilities include:

Support Franchise Network with guidance from Senior Technical Manager

• Provides in-center on-site installation of new Graco spray machines (Fusion ProConnect, Fusion AP & Probler 2, etc)
• Conduct on-site training for new Franchise owners & other stakeholders on every step of the bed liner application process.
• Coach personnel on proper surface preparation techniques, application requirements
• Provide technical training on new processes, equipment, and chemical applications

Onsite equipment operations and maintenance with guidance from Senior Technical Manager

• Equipment Maintenance Repair
• Equipment Installs and Training
• Emergency equipment repairs

Instruct, recommend, and demonstrate proper substrate preparation.

• Make recommendations to equipment needs at franchise locations.
• Review failed coatings and review with Senior Technical Manager

Respond to inquiries from the Technical Hotline from on/off hours when necessary.

Support Regional Manager with technical assistance onsite.

• Communicate with Team members to ensure consistence information is being disseminated to the masses.
• Stay current on the latest LINE-X programs being deployed in the field, as well as Safety Equipment and OSHA standards.

Qualifications

• Education: degree or certification in relevant field required
• Experience: Customer experience required, 1- years service work requiring technical knowledge/process in relevant field preferred, use of ferrous/non-ferrous coating thickness guage
• Job Skills: adept interpersonal/communication skills, ability to disseminate technical information clearly and ability to retain full scope of technical information required; proven ability to streamline processes & improve efficiency preferred.

Working Conditions

The following working conditions are present or expected on a daily basis:

• Travel may be required
• Infrequent exposure to industrial manufacturing, automotive vehicles, weather elements, and chemicals.
• Personal protective equipment must be always worn during spray operations. Manual dexterity required to use desktop computer and peripherals

Benefits

• Compensation: $65,000-$75,000 dependent upon experience and other factors
• Full time employees are eligible for group health insurance, vision, dental and optional insurance coverage.
• 401K with company matching
• 2 weeks of paid vacation annually, 10 paid holidays annually