Job Purpose:

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Serves customers by installing and servicing systems and products.

Job Responsibilities & Duties:

· Serves existing accounts by investigating complaints; conducting tests; resolving problems.

· Maintains customer confidence by keeping service information confidential.

· Accomplishes operations and organization mission by completing related results as needed.

· Follow all company's filed procedures and protocols

· Comprehend customer requirements and make appropriate recommendations / corrections.

· Inspection of, tune and troubleshoot all equipment to ensure proper operation of complete systems.

· Assemble, align, and install equipment as necessary.

· Build positive relationships with customers

· Performs related duties as assigned by supervision

Education/Experience:

· Technical degree or certification in electrical work, electronics repair, or similar field.

· Computer / server setup, repair, operation

· Hands-on experience testing and repairing electrical devices or electrical installations.

· Proficiency with Microsoft Word and Excel.

· Self-motivated and organized, Ability to manage multiple tasks and priorities.

· Electrical knowledge both high and low voltage - trouble shooting, diagnosis, installation.

· Strong record keeping skills.

· Excellent customer service skillset

Preferred Knowledge/Experience/Skills

· Computer / server operations, troubleshooting and repair

· Control systems networking

· Project management experience

· Bi-Lingual English / Spanish

· Experience with software diagnostics and communication terminals.

· Automation knowledge of PLC's and communication

Requirements

· Valid Driver license, clean MVR and capable of getting a passport with access to Canada

· English literacy

· Ability to work flexible shifts and to adapt to changing work schedules

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