Field Service Rep. - Electronic Equipment jobs in Gastonia, NC

Responsibilities

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Customer Service Representative Responsibilities:

• Handle customer inquiries and complaints via email and phone
• Data Entry
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assist outside sales team with various task

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Customer Service Representative Qualifications:

• Previous experience in customer service, sales, or other related fields
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism
• Ability to build rapport with clients
• Proficiency with Microsoft Office, Word, PowerPoint, and all related computer programs
• Working experience of relevant software. Acumatica experience a strong plus
• Excellent organizational skills and attention to detail
• Ability to prioritize and multitask
• Excellent written and verbal communication skills

Buckeye Fire Equipment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.