Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Company Description
Established in 1999, Commonwealth Equipment is a leading distributor of material processing heavy equipment, serving customers from New York through South Carolina. Commonwealth Equipment has approximately sixty employees and four physical locations, with corporate headquarters based in Ashley, PA. Our mission stems from a desire to provide the finest level of equipment, service, and parts to every customer.
Job Summary
The Service Administrator will be in direct contact with the Regional Parts and Service Manager to coordinate service operations. This position will involve service billing and administrative support for all service department needs. As the Service Administrator for Commonwealth Equipment, you will be responsible for producing customer invoicing and making sure that is up-to-date at all times.
As the Service Administrator, you will also be tasked to complete all south Warranty Claims from start to finish. You will be the primary point of contact between the customer and manufacturer for all warranty related issues. In this role, you will prepare warranty documents and submit paperwork to the manufacturer.
Duties/Responsibilities
Required Skills/Abilities
Qualifications, Education, and Experience
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Schedule
Job Type: Full-time
Pay: $60,000.00 per year
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Work Location: Hybrid remote in High Point, NC 27260
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