Field Service Rep. - Electronic Equipment jobs in Lorain, OH

About Us:

Redline Equipment is an authorized Case IH dealership serving the Midwest area. We are proud to carry a large selection of new and used inventory. When customers are ready to invest in a new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure the experience is outstanding, from assisting while customers make a choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by giving them heroic customer support.

About the Position:

The Service Technician is a vital part of our team by providing heroic customer support to our customers.  They utilize mechanical abilities to service, repair, recondition, and assemble new or used lawn care and construction equipment.

Compensation Range: $18.00 - $33.00 per hour

Our Comprehensive Benefits Package Includes:

• Quarterly Technician Incentive Program
• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• 100% Company Paid Uniforms
• Annual Toolbox Allowance
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Perform quality work assigned by Service Coordinator in a professional and timely manner.
• Assist Service Coordinator by advising customers of necessary service repairs and makes recommendations to customers for preventative maintenance.
• Assist Service Coordinator with customer complaint problems pertaining to service and repair work.
• Maintains in good condition all service tools and service vehicles.
• Responsible for keeping shop area clean.
• Responsible for the safety and maintaining a safe working environment in the shop area and reporting all accidents to the Service Coordinator immediately.
• Document on work orders all work performed while repairing equipment.
• Document all parts used while completing any repair job.
• Record all labor hours worked on work order.
• Inspects all completed work prior to turning in work order to the Service Coordinator.
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.

Qualifications or Requirements:

• Technical School Degree or equivalent experience in mechanical repair.
• Basic knowledge of product line, electrical, hydraulic, and mechanical system.
• Class “A” CDL desirable but not required.
• Ability to lift 50 lbs.
• Ability to write and speak effectively to individuals and groups.
• Excellent attention to detail.
• Ability to use desktop or laptop computer for Microsoft Office platform, plus effectively research and navigate the internet.

Compensation Range Disclosure:

The base compensation range represents the low and high end of the Redline Equipment wage plan for this position. Actual compensation will vary depending on factors including but are not limited to location, experience, and performance. The range listed is just one component of Redline Equipment’s total compensation package for employees. We encourage you to take a peek at the robust benefit package listed in the job description above.