Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
The DTC Customer Service Rep will coordinate all aspects of wine order coordination as a member of the team in support of warehouse and DTC customer service.
Responsibilities include coordinating the daily flow of order processing including AMS order entry, pick slip prints and ship confirmations, promptly responding to daily e-mails and phone calls from Groskopf customers, providing consistent excellence in customer service to Groskopf contacts. Candidate will work with warehouse staff to insure all order deadlines and accuracy guidelines are met. Will also be responsible for managing file imports and excel club files for DTC data and order flow
The ideal candidate will have exceptional customer service skills with strong attention to detail and commitment to excellence. Candidates must have high standards as well as excellent written and oral communications skills and the ability to work with all members of a dynamic team. Must also have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm. Strong problem-solving and analytical skills as well as the demonstrated ability to calculate figures and amounts is required. Proven business acumen skills. The ability to manage priorities and workflow, have good judgment with the ability to make timely and sound decisions with minimal supervision and coordinate multiple tasks simultaneously. Related customer service or order management experience highly desired.
AMS or other related system experience preferred. Microsoft Office with Excel skills. All candidates must have a high school diploma.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
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Work Location: In person
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