Field Service Rep. - Electronic Equipment jobs in Providence, RI

Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Field Service Technician - Providence, RI
  • Yankee Equipment Systems, Inc
  • Providence, RI FULL_TIME
  • Summary:

    Perform repairs to customers’ equipment in a timely and professional manner.  Act as liaison between customer and Parts Department to ensure that proper parts are ordered as needed.   Communicate with Service Desk on each service call to ensure proper billing and customer resolution. 

     

    Essential Duties & Responsibilities: 
    Repairs

    • Arrive on-site ready to work on equipment as assigned and indicated by customer. 
    • Carry out repairs in a timely and professional manner to ensure customer satisfaction and long-term relationships.
    • Send the job report to the Service Desk before leaving the site, ensuring that reports are complete and contain model and serial numbers of equipment serviced.
    • All parts that need to be ordered for site need to be included in the MSI job. This includes model and serial numbers for all equipment.    
    • Ensure parts inventory in van is adequate to increase ratio of completing repair calls in one visit.
    • Ensure company laptop/cellular software is current and kept in good working condition. 
    • Abide by all company policies and directives.

    Customer Service

    • Ensure that communication with customer, their employees, and patrons are always courteous and professional.
    • Call ahead as requested to customer locations, check-in with customer and checkout communicating closure or needs to repair.
    • Identify and communicate equipment sales opportunities. 
    • Identify and communicate Planned Maintenance (PM) opportunities if possible. 
    • Distribute literature as requested (flyers and other promotional communications).
    • Ensure that your uniform is clean with no tears or large stains, ordering replacements as needed, to always ensure professional appearance. 

    Administration

    • Ensure E- mail communications and responses are done in a timely manner.  
    • Be available by cellular phone until 5:00pm Monday through Friday and during assigned on-call weekends. 
    • Travel to the Yankee Office for meetings, training, etc. as required. 
    • Submit vacation and other time-off requests for approval at least one week in advance.
    • Be prepared for overnight trip requests as requested. 
    • Submit time-sheets as required, following necessary guidelines and procedures. 
    • Adhere to all safety guidelines when repairing equipment including lock-out-/tag-out notices, hazardous material use, eye protection, safe lifting, electrical wiring safety guidelines, and ventilation guidelines.
    • Adhere to all safe driving guidelines when operating company vehicles including always wearing seat-belts, hand-free use of mobile devices only, adherence to speed limits and other laws. 
    • Report traffic accidents or any workplace injuries immediately per Company Policy to both the Field Service Manager and Human Resource Manager.

    Physical Demands & Requirements

    • Performing maintenance and repairs requires considerable use of arms and legs and frequent (33-66%) climbing, bending, kneeling, and stooping. 
    • Must be able to regularly lift 35 pounds and occasionally carry 50 pounds. 
    • Must be able to drive and sit in van for up to three hours at a time stopping and getting out to stretch as needed.

    Work Environment:

    Work environments vary depending on job location.  Environment may include exposure to dust, heat, dirt, and other chemicals used in the laundry business. 

    Qualifications

    • High School Diploma with 1-3 years of related experience. 
    • Previous experience with laundry equipment preferred.
    • Training and education in electrical and mechanical repairs.
    • Experience reading electrical schematics is preferred.
    • Knowledge of machines and tools, including their design, uses, repair and maintenance. 
    • Valid Driver’s License with a clean MVR Record.
    • Valid gas license preferred in appropriate jurisdictions.
  • 17 Days Ago

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Field Service Rep
  • AMS Logo
  • Johnston, RI FULL_TIME
  • Field Service Representative:Position operates in an assigned territory with primary duties to manage and maintain proper signage and display integrity in order to enhance sales in various retail loca...
  • 11 Days Ago

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Field Equipment Technician
  • Alta Equipment Company
  • East Providence, RI OTHER
  • Overview Come work for the largest equipment dealer in North America! Are you a Technician/Mechanic with auto, diesel, agricultural, material handling, lift truck or heavy equipment repair experience?...
  • 13 Days Ago

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Equipment field technician
  • Alta Equipment Group
  • East Providence, RI FULL_TIME
  • Field Equipment Technician East Providence, RI, USA Req #50 Sunday, February 25, 2024 Come work for the largest equipment dealer in North America! Are you a Technician / Mechanic with auto, diesel, ag...
  • 18 Days Ago

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Field Service Technician
  • Hobart Service
  • Providence, RI FULL_TIME
  • Field Service Technician (FT)Company Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service...
  • 18 Days Ago

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Service Technician
  • Blake Equipment
  • Pascoag, RI FULL_TIME
  • Blake Equipment is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential...
  • 25 Days Ago

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0 Field Service Rep. - Electronic Equipment jobs found in Providence, RI area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Johnston, RI
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/18/2024 12:00:00 AM

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service advisor
  • Metro Honda
  • Johnston, RI
  • Are you ready to put your career into high gear? We are looking for an individual with at least 2 years experience in th...
  • 3/17/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Johnston, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/17/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Cranston, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/17/2024 12:00:00 AM

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Executive Director
  • Milton Housing Authority
  • Milton, MA
  • Milton Housing Authority seeks a new Executive Director. Responsible for day to day operations of small housing authorit...
  • 3/16/2024 12:00:00 AM

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Customer Specialist
  • CarMax
  • Cranston, RI
  • 7276 - Warwick - 153 Bald Hill Road, Cranston, Rhode Island, 02920 CarMax, the way your career should be! About this job...
  • 3/14/2024 12:00:00 AM

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Sales Associate/Customer Service
  • Cygnus Management Group Inc
  • Providence, RI
  • Job Description Job Description Sales Associate/Customer Service Cygnus Management Group has several openings for a Sale...
  • 3/14/2024 12:00:00 AM

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Salesforce-Customer Service Rep
  • RI Temps, Inc.
  • Johnston, RI
  • Job Description Job Description CUSTOMER SERVICE REPRESENTATIVE Position Summary: Reporting to the Customer Service Mana...
  • 3/14/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electronic Equipment jobs
$45,706 to $56,906
Providence, Rhode Island area prices
were up 1.6% from a year ago

Field Service Rep. - Electronic Equipment in Santa Rosa, CA
After a federal tax rate of 22% has been taken out, Field Service Rep.
December 23, 2019