SUMMARY

The Client Field Service Technician position is responsible for day-to-day operations with providing customer service and onsite scheduled maintenance for each of the clients as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts daily onsite service visits per schedule provided by service coordinator.
• Reviews and completes Customer Service Reports (CSR) and other work order types accurately and in a time-sensitive manner.
• Checks assigned route at start of day on team communication board.
• Adequately stocks vehicle with parts at the beginning of the day for all service calls and in anticipation of possible emergencies or out of scope work.
• Conducts repairs on customers’ systems with client approval.
• Replaces system consumables according to service contract frequency and suggests applicable system component upgrades to client and sales team.
• Provides troubleshooting solutions for the customer for electrical, plumbing, and mechanical issues.
• Conducts testing of the systems performance per their designated operational parameters.
• Conducts preventative maintenance on the system at the customer site according to service agreement.
• Records system data readings in customer’s logbook and helps to establish standardized operational ranges.
• Completes biweekly vehicle inspections and reports any fleet issues.
• Assists the installation team with system installation, commissioning and sanitization.
• Provides excellent customer service and behave as a positive representative of the company in the field.
• Performs sanitization service of systems and is able to do so independently if needed.
• Operates and troubleshoots control panels on the RO/DI systems.
• Requests necessary material for services in a timely manner from procurement department.
• Communicates with colleagues and customers via phone call and email.
• Utilizes basic hand tools and power tools.
• Assists in other departments as requested.
• Conducts afterhours and/or weekend emergency service calls on an as needed basis.
• Adheres to company-wide and department policies, procedures and processes.
• Follows adopted procedures in order to report accidents, hazards, incidents, or unsafe conditions to immediate supervisor.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma/GED and/or Trade/Technical School Certification with 1 to 3 years related experience and/or training; or equivalent combination. Requires active driver’s license. Knowledge and ability to utilize basic hand tools and power tools.

LANGUAGE SKILLS

Ability to read, analyze, and interpret the most standard documents. Effective listening, written and oral communication skills.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have the ability to maintain a high level of confidentiality; strong organizational and time management skills and detail oriented; good follow through skills; and the ability to prioritize and work effectively. Ability to work independently and productively. Ability to work under pressure. Excellent customer service skills.

COMPUTER SKILLS

To perform this job successfully, an individual should have hands-on experience of MS Office Suites and e-mail.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and sit for long periods of time. Fine motor actions of hands, wrists and fingers are required along with the ability to withstand repetitive hand, wrist and finger movement. The ability to use hands to manipulate finger, handle or feel is required. The employee must be able to reach with hands and arms; and to talk, see and hear. The employee may be required to stoop or crouch. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in the field. May be exposure to chemicals in relations to products. The noise level in the work environment is moderate. The necessity for commuting within the San Diego County and beyond subjects this position to all hazards normally associated with vehicular travel and other forms of transportation. May be exposed to heat and cold environment and confined spaces on client’s sites.