Field Service Rep. - Electronic Equipment jobs in Springfield, OH

• Fully embrace and utilize all operating systems required to support the business operations.

• Execute the required standard work to achieve budget initiatives for revenue generation (Customer Labor) and expense control (Non-Revenue time).

• Develop service programs, campaigns, clinics, and other events to drive customer satisfaction with the Koenig brand.

• Champion Work Order to Invoice, make its execution a top priority for exceeding customer expectations.

• Monitor progress of work flow via twice daily “walk arounds”. Ensure the schedule is met at the stated quote, develop recovery plan or plans when changes are required.

• Communicate necessary changes to the Work Order and confirm (document) customer approval before moving forward.

• Review signed off segments submitted by the technician prior to invoicing each work order.

• Promptly invoice external customer work orders assuring proper GL accounts have been utilized.

• Review and reassign internal work orders for proper GL assignment(s) and invoicing

• Review and reassign warrant/pip work order(s) to the warranty administrator for proper GL assignment(s) and invoicing to John Deere or our other OE manufacturers.

• Assist in the identification of potential job codes and forward the information on to the proper individual for system creation within IntelliDealer.

• Perform quarterly performance reviews for the technicians, review their performance indicators, identify gaps that need attention, define a recovery plan for the individual that may necessitate addition training.

• Review Koenig depth charts to ensure the branch and/or company has sufficient knowledge/expertise to properly service the equipment product lines sold in our AOR’s.

• Assure technician learning paths support the product line coverage KEI desires per the above line item.

Qualifications:

• 3-5 years of experience in a comparable role in a service environment.

• Strong management, customer service and inter-personal skills. Ability to communicate effectively.

• Basic knowledge of product line and mechanical systems being repaired.

• Ability to use computer operating system (IntelliDealer), vendor computer resources, and basic Microsoft Word, Excel, and Outlook tasks.

• Commitment to maintain standards and address issues in a timely, professional manner.

• Strong time management skills.

• Fundamental understanding of financial reporting principles relative to service operations.

• Ability to lift 50 lbs.