Field Service Rep. - Telecommunications Equip. operates on site in an on-call capacity. Installs, repairs, and maintains telecommunications equipment. Being a Field Service Rep. - Telecommunications Equip. ensures equipment runs at optimal levels and performs routine repairs and maintenance. Documents all inspections and servicing as required. Additionally, Field Service Rep. - Telecommunications Equip. may require an associate degree in area of specialty. Typically reports to a supervisor or manager. The Field Service Rep. - Telecommunications Equip. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Rep. - Telecommunications Equip. typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
Customer Experience Rep (Full and Part Time Positions)
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers, over the phone, web, social media and email in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross functional areas in order to foster a positive working environment. Assist and contribute to improved processes in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints in a timely manner.
Principal Accountabilities:
70% • Respond and communicate promptly to customer inquiries through various communication channels
20% • Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately in order to ensure a one contact resolution and positive customer experience.
10% • Complete all customer requests received through various communication channels (CHAT, WEB, IVR, Email, Social etc.) In a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and polices.
As Needed • Respond to unforeseen situations and complete assignments and special projects as assigned by supervisor or manager.
Qualifications:
Last updated: 4-24-2024
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