Field Service Representative - Copy Machines installs, repairs, and maintains photo copy machines at customer sites. Ensures product runs at optimal levels and identifies needs for parts or machine replacement. Being a Field Service Representative - Copy Machines trains customers in product usage. May have to complete an apprenticeship and/or formal training in area of specialty. Additionally, Field Service Representative - Copy Machines requires a high school diploma. Typically reports to a supervisor or manager. The Field Service Representative - Copy Machines works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Representative - Copy Machines typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
Must Haves:
· High school diploma or, GED and at least some knowledge of PC repair experience in a customer field environment OR 2 year degree in electronics or computer technology OR previous Military experience.
· Must be local to one of the geographic areas.
· Must have a reliable car/ truck AND cell phone.
· Authorized to work in the United States.
· Active and valid drivers license.
· Must pass background check: clean driving record, criminal record, and drug screening.
· Must have flexibility to work different shifts: 6am-2pm, 8am- 4pm, 10am- 6pm, 12pm- 8pm, or 3pm- 11pm. Also rotating weekends. Over time is available
o Schedules will be put out in advance.
· Ability to lift up to 50 lbs. (tool kit)
Plusses:
· A certification.
· 2 year degree in electronics or computer technology.
· Hands on POS/ATM repair experience
· Installation experience
Summary of Position:
Customer Engineer level 1 associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction. You will perform work on products and services of low complexity, specifically financial/ATM products and services.
Day to Day:
· Driving to 6-8 customer locations per day with a circumference of 30miles in your location
o Will be conducting installations, maintenance and repairs on Financial/ATM (first-line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory/region.
- First line of defense working on paper jams/ receipt jams/ card jams and basically jams of any kind, they don’t need any tools or equipment, they might assist with installation work, might assist with warehouse testing work (testing atm's to make sure they work), might have to re load software
- if they see something wrong with the machine while there they can pass it along to the 2nd line technician
o There are 3 levels of customer engineers. This is the first line maintenance so the duties are not too complex.
· Provide continuity of customer operations and high levels of customer satisfaction
Job Types: Full-time, Contract
Pay: $17.00 - $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Clear All
0 Field Service Representative - Copy Machines jobs found in Portland, OR area