Field Service Representative - Copy Machines installs, repairs, and maintains photo copy machines at customer sites. Ensures product runs at optimal levels and identifies needs for parts or machine replacement. Being a Field Service Representative - Copy Machines trains customers in product usage. May have to complete an apprenticeship and/or formal training in area of specialty. Additionally, Field Service Representative - Copy Machines requires a high school diploma. Typically reports to a supervisor or manager. The Field Service Representative - Copy Machines works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Representative - Copy Machines typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns.
Essential Functions & Responsibilities:
40% - Receives and processes member's financial transactions.
30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member.
15% - Uses problem solving skills to research member account questions and concerns.
10% - Performs other daily, weekly and monthly routine tasks.
5% - Performs other duties as assigned.
Performance Measurements:
Knowledge, Skills and Abilities:
Experience - One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services.
Education - Requires a high school education or GED.
Interpersonal Skills - Requires well developed interpersonal skills for communicating with members.
Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing).
Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.
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