Field Service Supervisor jobs in Akron, OH

I. Job Overview and General Purpose

Guided by Penn Line’s values, ethical principles, and strategic objectives, the Supervisor is the field based senior level leader who supports employee development and creates safe and positive work environments while exceeding customer expectations, by focusing on the critical foundations of safety, quality, and efficiency to optimize profitability.

II. Essential Functions

III. Minimum Qualifications:

• Current valid driver’s license.
• Minimum of 5 years’ experience managing as a general foreman or equivalent.
• ISA certification or relevant level of knowledge and experience preferred.
• Education/Experience: High school diploma, or equivalent combination of education and experience.
• Computer skills: Intermediate/advanced knowledge of spreadsheet and word processing software; email and Internet browsers and other software.
• Technical Skills: Strong knowledge of tree industry safety standards and requirements, operational methods, mechanized strategies, and best management practices.
• Managerial Skills: Strong knowledge of conflict resolution, employee engagement and the ability to emulate and encourage the culture.
• Other skills and abilities: Excellent oral and written communication skills; strong equipment troubleshooting knowledge; ability to handle confidential information; organization skills; and attention to detail.
• Judgement: Ability to reach logical conclusions based on established evidence. Able to exhibit a high level of confidentiality. Recognizes when to elevate a decision or inform a superior about a decision.
• Planning and Organizing: Ability to plan and organize one’s own activities.
• Follow Up and Control: Ensures that directives have been understood and carried out.
• Adaptability: Ability to process change management initiatives effectively.
• Drive: Demonstrates personal accomplishment and a desire to excel; sets and maintains ambitious standards for achievement and makes things happen. Takes ownership of position. Must be able to identify and resolve problems in a timely manner.

IV. Reporting and Key Relationships

• Reporting Relationship.‌ The employee shall report to the Area Manager. The employee is expected to work closely with a variety of departments and Penn Line staff on all relevant matters affecting Penn Line Tree Service, Inc. or otherwise connected with the discharge of the employee’s duties.
• Key Relationships include customer contacts, the various department managers and key contacts (Accounting, Billing, Claims, Equipment, Human Resources, Payroll), Training managers and embedded staff, embedded equipment repair and transport support, strategic local repair support vendors, local government, adjoining utilities, property owners and environmental groups.

V. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent light lifting (up to 25 lbs.) • Ability to hear (aid permitted)
• Infrequent heavy lifting (over 50 lbs.) • Ability to See
• Sitting more than 5 hours per day • Ability to write messages
• Occasional kneeling or bending • Ability to speak clearly
• Travel over multiple days • Ability to traverse rough terrain on foot.

VI. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily, work is a mixture of office setting and outdoor jobsite settings.
• Frequent travel required to work group locations and may be exposed to noise, heat, and dust and/or hazardous equipment or chemicals.

To perform this job successfully, an employee must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship to Penn Line Tree Service, Inc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities thar are required of the employee. Penn Line Tree Service, Inc. retains the right to change or assign other duties, responsibilities, and activities to this position at any time with or without notice.

We are a Drug-Free Workplace.

We encourage minorities and females to apply.

EOE, including disability/vets