Field Service Supervisor jobs in Carson City, NV

Description:

Field Service Technicians may not have a standard work schedule. Providing support to casinos, Field Technicians must be able to work a flexible schedule as needed. (Short notice, on-call, weekends, holidays, and/or overtime)

Requirements:

• Carry out activities related to installation, preparation, removal, conversion, service, preventative maintenance, and upgrading of gaming systems and equipment in the field.
• Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional.
• Schedule and perform activities in assigned territory.
• Respond to customer issues, reaching out to the senior technician when needed.
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
• Identify and coordinate ordering of parts when needed.
• Follow documentation, policies, and procedures and perform tasks with and without supervision.
• Document services and installations by keeping accurate records.
• Troubleshoot while tracking and reporting issues to management.
• Educate customers on basic game functionality.
• Maintain a positive image of Interblock Gaming with co-workers and customers.
• Adapt to various jurisdictions and interface with compliance officers.
• Other duties as assigned.

Requirements Skills:

• High School Diploma or equivalent.
• Valid Driver’s License with a clean DMV driving report.
• Must be 21 years old.
• Able to pass drug screening, and pass a thorough background check to obtain a casino gaming license.
• Must be able to travel in the assigned territory, frequently.
• Must be able to work under pressure and be self-motivated.
• Ability to demonstrate independent initiative, sound judgement, and collaboration with other.
• Must possess strong communication skills and great attention to detail.
• Ability to lift, pull, and push up to 50lbs. or more.
• Must have the ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Physical activities include frequent bending, stooping, lifting, walking, and /or reaching.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to read and understand technical order forms.
• Familiarity with mobile tools and applications.
• Ability to work a flexible schedule as needed (short notice, on-call, weekends, holidays, overtime).

Preferred Skills:

· Technical degree or certification.

· Bachelor’s Degree in a related field.

· Gaming industry experience.

· Field Service Technician experience.

· Familiar with networking technologies, digital electronics.

Interblock USA L.C. Benefits include:

• Employer paid Medical, Dental, & Vision for Employee, low costs for dependent plans
• Employer paid Life Insurance
• 3 weeks of Vacation
• Paid Holidays
• 401k Savings Plan (with 100% Matching Contribution on first 3%)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· May be required to move about, squat, kneel and/or stand an entire shirt.

· Constantly moves, transports, and operations technical equipment.

· Ability to climb stairs, walk, squat, kneel, or drive.

· Ability to move and lift equipment and materials up to 30 lbs.

· May require bending and reaching in areas from floor level to six feet high.

· Requires the pushing and pulling of equipment.

· Work is performed in varied environments, frequently casinos and gaming properties where the noise level can be moderate to elevated.

· May be exposed to a smoky environment as to be expected in a casino or gaming environment.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Evening shift
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Willingness to travel:

• 75% (Required)

Work Location: In person