Field Service Supervisor jobs in Charleston, WV

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 7000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

• Direct leadership/supervision for 20 protectors (field based crews)
• Support the Area Manager and General Manager in managing and executing company initiatives
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
• Maintain Field (80%) and Office (20%) Responsibilities
• Ensure safety, quality, training, employee engagement, and retention standards are met
• Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
• Coach, Motivate, Develop assigned team of protectors
• Develop relationships with new and existing customers to achieve goals and new business opportunities
• Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
• Address customer service issues are promptly and efficiently while providing the highest level of customer service
• Assist in preparing daily schedules
• Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
• Facilitate teambuilding efforts and regular communications with team members
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
• Obtain ATSSA and state-specific certifications
• Become a subject matter expert in work zone setup/design and professional flagging
• Other duties as assigned 

Qualifications

REQUIREMENTS

• 4-year degree in a business-related field is a plus but not required
• High School Diploma or GED completion required
• 1-2 years of supervisor experience and building teams with 20 team member
• Must be able to and enjoy connecting with field-level customers and contacts
• Excellent verbal and written communication skills
• Ability to build and maintain working relationships with your team
• Contributes to the engagement and ongoing development of AWP Safety employees
• Intermediate computer skills including Microsoft Office products and customer relationship management systems
• Must adhere to and promote safe workplace practices
• Valid drivers’ license and ability to meet AWP Safety driver standards

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully handle the physical demands of this position, which include but are not limited to the following:

• Variable hours of operation based on staffing needs and workload
• Ability to work in a variety of physical positions, including sitting, standing walking, and driving
• Regular exposure to all weather conditions in combination with regular work time indoors in environmentally controlled conditions
• Majority of time will be spent in the field (80%)
• May be required to lift or carry objects up to 40 pounds

Additional Information

WHAT YOU WILL LOVE/PERKS

• Company provided vehicle with fuel card, which includes qualified personal use privileges
• Career Growth
• Paid Time Off and Paid Holidays
• Benefits eligible the 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as legal and identity protection, accident, critical illness, and others
• Company paid $50,000 in basic life insurance
• Company paid long term disability (LTD)
• Health Savings and Flex Spending Accounts Available
• 401(k) with company match
• AWP named one of America’s Greatest Workplaces 2023 for Diversity
• Salary range $55k - $65k

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. 

PROTECTING YOUR PEOPLE, YOUR BUSINESS, AND YOUR TIME.

All your information will be kept confidential according to EEO guidelines.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.