Field Service Supervisor jobs in Chicago, IL

Description

Are you passionate about making a meaningful impact in the lives of seniors while leading a dedicated team? If so, we have an exciting opportunity for you!

Your Mission:

At Chinese American Service League, we are committed to providing high-quality care and support to seniors within our community. By leading and mentoring our Home Care Aides, you'll ensure that each client receives personalized support tailored to their unique needs, fostering a sense of security and well-being within our community. Through your dedication and leadership, you'll make a lasting difference in the lives of those we serve, enriching their lives and promoting a culture of compassion and respect.

About CASL:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization. 

To hear about:

• CASL's history, watch here
• CASL's future, watch here

Your Impact:

As a Field Supervisor, you will play a vital role in ensuring that our Home Care Aides (HCAs) deliver exceptional services to our clients, empowering them to maintain independence and quality of life in the comfort of their own homes.

Key Responsibilities:

• Lead a team of Home Care Aides, providing guidance, support, and mentorship to ensure the delivery of compassionate and culturally sensitive care to our senior clients.
• Conduct comprehensive welcome home visits for new clients, facilitating a smooth transition and establishing personalized care plans in collaboration with clients and their caregivers.
• Implement innovative programs such as Healthy IDEAS to address the mental and emotional well-being of seniors, conducting assessments and providing case management to alleviate symptoms of depression and promote overall wellness.
• Oversee the implementation of quality assurance measures, including regular assessments, evaluations, and surprise visits, to ensure compliance with established care plans and standards of service excellence.
• Provide hands-on training and ongoing supervision to Home Care Aides, equipping them with the skills and knowledge needed to effectively meet the evolving needs of our clients and maintain the highest standards of care.
• Serve as a liaison between clients, caregivers, and other healthcare professionals, advocating for the needs and preferences of our clients and facilitating communication to ensure coordinated and holistic care.
• Conduct outreach activities to promote in-home services, engage with potential clients, and recruit qualified Home Care Aides, expanding our reach within the community and enhancing access to essential care services for seniors.
• Collaborate with the In-Home Team Supervisors to facilitate discharge planning for clients transitioning from institutional settings, ensuring continuity of care and support during the transition process.
• Maintain accurate documentation of client interactions, assessments, and service delivery in compliance with regulatory requirements and organizational policies, utilizing electronic systems such as Salesforce to track and record client data effectively.
• Respond promptly to emergency calls or client matters outside of regular business hours, demonstrating a commitment to the safety and well-being of our clients and providing timely intervention and support as needed

Requirements:

To thrive in this role, you should have:

• High school diploma/GED and at least two years of relevant experience.
• Proficiency in Chinese languages (Cantonese, Mandarin, and/or Toishanese) and English.
• Demonstrate skills in supervisory activities. 
• Strong interpersonal skills and the ability to communicate effectively with clients and team members.
• Detail-oriented with a commitment to thorough documentation and quality assurance.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed.

Physical Demands:

• Required to position and transfer clients weighing in excess of 100 pounds.
• Required to frequently sit, stand, bend, and walk for extended periods.
• Required to have yearly physical examination.

Environment and Scheduling:

• Regular hours, Monday - Friday 9:00 am - 5:00 pm with the ability to work irregular hours as needed
• Work may be performed during irregular hours, Monday through Sunday (including holidays), from 8 AM to 8 PM in an INH client’s home or in the office.
• Must be flexible and available to work after regular business hours 7 days a week to intervene in important client matters.
• Utilize the team emergency cell phone, to effectively manage emergency situations outside of regular office hours on a rotational schedule.

Why Choose CASL:

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.