Field Service Supervisor oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Schedules and trains field service representatives. Being a Field Service Supervisor responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. A level I supervisor is considered a working supervisor with little authority for personnel actions. Additionally, Field Service Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Sr. Field Service Supervisor
Sr. Field Service Supervisor for Intelligrated Services, LLC in Mason, OH
Responsibilities:
•Supervise a Field Service Engineering team. Ensure engagement in new opportunities for market penetration, team deployment, and sales growth.
•Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.
•Drive and improve metric reporting procedures and own financial metrics, targets, and budgets.
•Lead quick and effective closure of any improvement opportunities.
•The Sr. Field Service Supervisor will prioritize team workload and drive exceptional team outcomes.
•Define team expectations and communicate those to stakeholder.
•Act as mentor to train and develop future managers.
•Provide guidance and oversight to a team of Service Technicians.
•Provide hands on training to assist new member’s development.
•Expected to be a technical expert in electrical and machine controls disciplines.
ADDITIONAL INFORMATION:
•Location: Mason, OH
•40 hours/week
•Employee Referral Fee: $1500
•If offered employment must have legal right to work in U.S. EOE.
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