Field Service Supervisor jobs in Fort Lauderdale, FL

Description

Answering Service Care is family-owned and operated since 1974; and is Powered by Smiling Faces that Care about our co-workers, our mission, & our communities! We provide live telephone answering services to companies all across our great nation.

The Supervisor in this role should be a well-rounded individual who is detail oriented, can lead by example, handle sensitive information, maintain high professional standards, and contribute to the success of the organization.

Job Responsibilities and Duties:

• Overseeing Agents: Supervisors are responsible for managing the floor and ensuring agents meet quality standards.

• Problem Resolution: Provide guidance and support to employees in handling errors, problems, and complaints that may arise during customer interactions.

• Human Resources Support: Assist the Human Resources department in setting up walk-in applicants as needed

• Reporting: Prepare and manage reports using databases or word processing software.

• Quality Assurance: Assist in monitoring and maintaining quality control of agents to ensure they deliver a high level of service.

Qualifications

Key Skills and Qualities:

• Empathy: Demonstrate a friendly, caring, and empathetic attitude, especially when dealing with customers and team members.

• Engaging Personality: Maintain an engaging and positive demeanor, fostering a productive and collaborative work environment.

• Problem-Solving: Exhibit strong problem-solving skills and a willingness to address challenges as they arise.

• Attention to Detail: Be highly attentive to small details and maintain an organized approach to tasks.

• Dependability: Have a strong attendance record, be punctual, dependable, and flexible, as the position requires working full-time, including a weekend shift.

• Accountability: Hold yourself accountable for your actions and set an example for your team, ensuring they also meet their responsibilities.

• Self-Motivation: Be self-empowered and motivated to achieve goals set by company leaders, particularly in terms of service quality and operational efficiency.

• Team Player: Collaborate effectively with team members and demonstrate a commitment to maintaining a productive work environment.

• Confidence and Creativity: Approach challenges and opportunities with confidence and creativity to find innovative solutions.

Available Shifts:

• Evening 3:30pm - 12:00am (must be flexible)

Pay: $17.50 hr.

Benefits:

• 401K
• Paid Training
• Paid holiday/vacation/personal time
• Direct deposit (paid weekly)
• Health/Dental/Vision (full time employees)
• Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement benefit

Milestone Celebrations... we appreciate our loyal Smiling Faces

• 10 year Anniversaries with Diamond Earrings or Watch Ceremonies!
• 20 year Anniversaries with all expense paid trips to a destination of their choosing for our employee and a guest!

If you meet the above requirements and are passionate about providing exceptional customer service in the supervisor role, we encourage you to apply for this exciting opportunity.

We are Powered by Smiling Faces that Care!