Field Service Supervisor jobs in Pittsfield, MA

GWI

Field Services Supervisor

Readsboro, VT Region

GWI is seeking a Field Services Supervisor to oversee, mentor and train Field Engineers and Field Technicians and is expected to perform installation and repair work as needed.

• Associate of Science in Business, Management, Computer Science, or related field,
• 5 years of field supervision experience or an equivalent combination of education and experience.
• Valid driver's license required.
• High level of professionalism for working with members of other departments.
• Positive, unflappable style, able to coach and encourage others.
• Experience with telecommunications environment installation work and facilities management.
• Manage multiple projects, prioritize, and have strong organizational skills.
• Knowledgeable in fiber splicing, reading fiber splice designs and troubleshooting fiber issues.
• Experience working on extension ladders and with power tools.
• Flagging certification is required, training provided if needed.

• Salary range $65-85K depending on experience.
• Medical, Dental, Vision options
• PTO, Vacation, Paid Holidays
• 401K
• Company provided vehicle 

• Ensures that all field services personnel are trained in all aspects of their job.
• Ensures that all customer interactions are professional and meet quality and performance goals.
• Helps as necessary to front-line personnel on critical issues.
• Manages the On-call function, ensures coverage and backs up field staff as part of the escalation path.
• Manage fiber contractor resources to complete installation work.
• Compiles data and writes reports for management on a regular basis.
• Contribute and support budgetary needs for the field team.
• Create and maintain safety standards and protocols.
• Maintain installation material inventory and stock levels.
• Assist the fiber engineering team with the following functions: pole gap analysis, site data collection, and construction completion audits.
• Customer focus: strong sense of urgency regarding customer issues and communication.
• Supervisory focus: able to ensure that members of the team are working effectively and complying with company and department procedures.

GWI is a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We have been on Maine’s Best Places to Work List for 4 years running. A Certified B Corporation, GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.

Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.