Field Service Supervisor jobs in Queens Village, NY

General Responsibilities:

Field Supervisors are responsible for the direct oversight of employees of a designated account and/or on a designated shift.  To include ensuring that productivity levels and customer service requirements are being met. This is a standing post & driving post, with constantly patrolling of the Terminal, Ramp, Cargo Area. 

SALARY:  $22/hr. 

• The pay listed is the hourly range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 

• ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

Availability     2PM - 10:30PM Friday to Monday (OFF Tuesday/Wednesday/Thursday (Schedule are subject to change)

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks. 
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Work with leadership to ensure all callouts are covered. 
• Accommodate increased / decreased client staffing requests. 
• Manage the No-Fault Attendance Policy 
• Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations. 
• Manage daily employee lunches and breaks.
• Maintain daily shift report for managers.
• Perform basic administrative, payroll and Attendance functions (as required).
• Maintain communication with Account Managers to monitor and maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees. 
• Conduct Safety and Quality audits. 
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. 
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. 
• Miscellaneous duties as assigned.

Physical Demands: 

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual may be required to stand, walk, and/or drive for much of their work shift.
• Individual may be required to lift to 50 pounds or more for much of the work shift.

Work Environment: 

The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability: 

To perform this job successfully, an individual must be able to perform each essential duly satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

• Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public. Must also possess and utilize effective listening skills.

 Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employee must comply with the Company's uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.
• Employee must comply with all guidelines and policies set forth in the ABM Team Member National Handbook & the New York Supplemental Handbook.

License / Certificates:

• Valid State Security Guard License
• Valid 8 hours annual in-service training certificate 16 hours OJT certificate
• Valid State Driver License

Experience:

• Three years of Supervisor experience preferred.

Overall:

• Must be 18 years of age or older.
• Must submit to and pass a drug screen.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

This job description is subject to change at any time at the discretion of management.