Field Service Supervisor jobs in Sacramento, CA

The Plumbing Install Field Supervisor is responsible for contributing to revenue goals while providing technical support to the Plumbing Manager and Plumbing Install Team.  At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding and fulfilling career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a robust team environment, and competitive compensation and benefits.

Essential Functions:  

• Works independently with little supervision in the completion of assignments with 90% of time spent in the field. 
• Periodically meets with Plumbing Admin and Plumbing Manager to define issues and provide solutions within the plumbing install department. 
• Works closely with Plumbing Install Dispatch to update individual employee job skills and task performance to maximize scheduling efficiencies.     
• Responsible for employee performance to goal expectations by completing ride alongs as determined by Plumbing Manager. 
• Completes field coaching with Plumbing Install during ride-alongs to determine training needs and coaching opportunities. 
• Reads and interprets blueprints, sketches, diagrams, and technical manuals. 
• Enforces all company policies and procedures. 
• Trains and coaches all levels of Plumbing Install personnel to build a strong team  
• Assists Plumbing Manager during interviews as needed. 
• Meets with and resolves concern customer complaints as determined by Plumbing Manager. 
• Establishes and maintains customer-oriented focus. 
• Communicates politely and effectively with, and in front of, customers.  
• Works as part of a team with managers and other departments. 
• Participate and attend department meetings. 
• Demonstrates knowledge of plumbing repair and installation using standard tools, machinery, and equipment. 
• Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required. 
• Uses, applies and monitors appropriate safety practices and procedures and reports violations to Operations Manager.  

  Skills and Abilities: 

• Presentation and negotiation skills 
• Ability to handle sensitive information.  
• Evaluating personnel on job performance and provide coaching as necessary.  
• Implementing policies across large groups of personnel 
• Finding solutions to field and office problems immediately 
• Work well under pressure  
• Handle upset clients/personnel 

Other Functions: 

• Performs related duties consistent with the scope and intent of the position. 
• Enforces Company policies and safety procedures. 
• Regularly updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations. 
• Ensures that Company tools, equipment, and vehicles are maintained in proper working condition. 

Mental and Physical Demands: 

• The principle duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.  
• Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.   
• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills. 
• Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain. 
• Regular heavy manual labor to include lifting and carrying up to 50-75 pounds.  
• Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead. 
• Frequently works in closed or cramped spaces. 

Core Competencies/Qualifications: 

• Commitment to the Company’s mission.  
• High school diploma or GED.  Additional education and/or training in the field are preferred. 
• A minimum of two (2) to four (4) years experience in the plumbing trade. 
• Education, training, skills, and experience necessary to carry out assignments.  
• Ability to read, write, speak, and communicate effectively with customers, coworkers, and supervisors.   
• Demonstrated skill in correct grammar, spelling, and English usage.  
• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public. 
• Ability to read and understand plumbing and maintenance work orders, blueprints, and technical manuals. 
• Knowledge of plumbing repair and installation using standard tools and machines. 
• Demonstrated writing skills with a focus on technical accuracy, writing quality and clarity are also required. 
• Self motivated, punctual, detail oriented and able to work independently. 

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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