Field Service Supervisor jobs in Santa Ana, CA

Field Service Supervisor oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Schedules and trains field service representatives. Being a Field Service Supervisor responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. A level I supervisor is considered a working supervisor with little authority for personnel actions. Additionally, Field Service Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Supervisor, Field Service
  • Epson America Inc
  • Los Alamitos, CA FULL_TIME
  • Epson is a global technology company at the forefront of technological revolutions in imaging, robotics, precision machinery and electronics.

    The Supervisor Field Service is responsible for delivering installation and service and support for Industrial and Professional Imaging business organizations. Support the implementation of the service and support for the region including product installation, end-user training, workow development and training, maintenance, and support.

    This position can be 100% remote. Preferably located near Epson America's headquarters in Los Alamitos, CA.

    Principal Accountabilities

    In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

    • Monitors service events and eld technician activities to ensure proper procedures are followed, monitors status, and reports on daily, weekly and monthly field service activity while optimizing customer service levels.
    • Ensures dispatches are sent to qualied, available techs ensuring a cost eective and balance work schedule.
    • Resolves and escalates customer and eld technician and product related issues/escalations and report to management as appropriate
    • Analyzes data (KPI) and creates reports on daily and monthly service metrics to identify department productivity and activity trends; makes modications and/or recommendations to management based on analysis
    • Facilitate support to assist Field Technicians to make timely repairs and quickly return equipment to production status, either by telephone and/or on-site repair activities and travel to customer sites as requested by Service Management
    • Establishes dened installation processes/checklists and any other supporting items that will enable the eld service team to schedule and perform successful system installations
    • Develops and trains internal teams on operator, production, and maintenance procedures
    • Facilitates installation training to dealers and partners as dened by service and product management
    • Makes recommendations for improved equipment performance
    • Prepares ad-hoc reporting and analysis as requested by management
    • Pre- and Post-Launch Product Support
    • Participates in new product development, and beta review of key customer accounts
    • Participates in internal and external training of applicable products provided by Japan and product management
    • Provides post-sales expert technical support for the hardware installation and workow activities assigned to eld service team members
    • Ensures optimum equipment performance, minimizing product downtime to ensure high customer satisfaction
    • Interfaces with Seiko Epson Corporation regarding product workow usability and reliability to ensure continuous improvement in current and future industrial products
    • Gathers and analyzes pre- and post-launch technical product data to ensure product improvement of current and existing product and minimize overall customer service costs
    • Researches and tests accuracy of technical bulletins, Epson Rips, rmware, drivers, and other updates

    Required Skills and Experience

    • 5-8 years experience in advanced product support, preferably in the printing industry managing and supporting commercial and industrial printing products
    • Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
    • 1-3 years supervisory experience
    • Some travel required

    The starting annual base pay for this role is between USD $97,313 and $133,807. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

    #LI-Hybrid


    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.

     

  • 4 Days Ago

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Field Supervisor
  • Twining
  • Fountain Valley, CA FULL_TIME
  • Field Supervisor Twining Consulting, Inc., an innovative engineering, testing, and inspection Company is seeking a Field Supervisor to work based out of our Fountain Valley, CA office. Candidate must ...
  • 23 Days Ago

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Security Field Supervisor (OC)
  • Defense International
  • tustin, CA FULL_TIME
  • Defense International is currently hiring a Field Supervisor to support operations for remotely managed accounts by performing on-site supervision of Security Professionals and ensuring site coverage ...
  • 21 Days Ago

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Field Supervisor - Santa Ana
  • Southern California Edison
  • Santa Ana, CA FULL_TIME
  • Job DescriptionJoin the Clean Energy RevolutionBecome a Field Supervisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll supervise a team focusing on construction ...
  • 6 Days Ago

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Field Service Technician
  • Culligan 11KS
  • Santa Ana, CA FULL_TIME
  • Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-provided workwear, cell phone, tablet Company-paid training Additi...
  • 19 Days Ago

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Senior Manager, Field Service
  • Epson America Inc
  • Los Alamitos, CA FULL_TIME
  • At Epson exceptional starts with a great team. When you put people first, exceptional things happen. We invest in our employees' success through mentorship, career-long coaching, rewards, recognition,...
  • 21 Days Ago

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0 Field Service Supervisor jobs found in Santa Ana, CA area

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Dispatcher - Sales And Customer Service Combo
  • Vert Environmental @ Fullerton
  • Fullerton, CA
  • Dispatcher Experience Required Vert Environmental @ Fullerton is growing and in need of a Dispatcher - Sales and Custome...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative Irvine, CA Customer Care
  • Landsea Homes Corporation
  • Irvine, CA
  • * customer care representative **Customer Care Representative** **Location:** Irvine, CA **Primary Responsibilities Incl...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative I
  • Village Management Services, Inc
  • Laguna Woods, CA
  • Job Description Job Description JOB SUMMARY: Under supervision, answers resident and company requests for service both b...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead CA Job 721.21
  • Dunn-Edwards Corporation
  • Tustin, CA
  • ** Customer Service Lead CA Job 721.21** **Job Category****:** Store **Requisition Number****:** CUSTO07106 Showing 1 lo...
  • 3/25/2024 12:00:00 AM

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Customer Service Lead CA Job 645.21
  • Dunn-Edwards Corporation
  • Placentia, CA
  • ** Customer Service Lead CA Job 645.21** **Job Category****:** Store **Requisition Number****:** CUSTO06996 Showing 1 lo...
  • 3/25/2024 12:00:00 AM

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SUPERINTENDENT - ANIMAL CONTROL
  • City of Long Beach, CA
  • Long Beach, CA
  • Salary: $115,000.00 - $150,000.00 Annually Location : City of Long Beach, CA Job Type: Unclassified - Full-Time, Permane...
  • 3/24/2024 12:00:00 AM

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Customer Service Lead, CA Job 593.21
  • Dunn-Edwards Corporation
  • Costa Mesa, CA
  • ** Customer Service Lead, CA Job 593.21** **Job Category****:** Store **Requisition Number****:** CUSTO06920 Showing 1 l...
  • 3/24/2024 12:00:00 AM

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Director of Animal Services
  • City of Mission Viejo, CA
  • Mission Viejo, CA
  • Salary: $140,441.60 - $200,116.80 Annually Location : Animal Shelter - 28095 Hillcrest Drive Mission Viejo, CA Job Type:...
  • 3/24/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Supervisor jobs
$70,322 to $98,305
Santa Ana, California area prices
were up 2.5% from a year ago

Field Service Supervisor in Sacramento, CA
· - Personally recruit a minimum of one new supervisor for the branch annually.
December 29, 2019
Field Service Supervisor in Winston Salem, NC
A bachelor's degree from an accredited university or college in the relevant field is the most basic educational requirement to make an entry as a field service supervisor.
December 04, 2019
Field Service Supervisor in Tacoma, WA
This is a great opportunity to grow your management and customer service skills, while also utilizing your technical skills in the field.
November 30, 2019