Field Service Supervisor oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Schedules and trains field service representatives. Being a Field Service Supervisor responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. A level I supervisor is considered a working supervisor with little authority for personnel actions. Additionally, Field Service Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
PURPOSE
Supervises field services personnel in addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides work direction and supervision to Field Service Representatives. Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members.
May provide input on the performance of assigned employees to management.
Investigates / examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer;
reports back to the management on findings.
may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Supervises assigned employees on site to ensure that customer complaints regarding quality and reliability of products are resolved.
MINIMUM REQUIREMENTS
High school diploma or General Education Degree (GED) required and five (5) years installation or related experience, or equivalent combination of education and experience.
Requires knowledge gained through completion of Truss Technician Training Levels I and II certification.
COMPETENCIES
Last updated : 2024-02-24
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