Field Service Supervisor jobs in Springfield, OH

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Reporting to the Parts Product and Business Development Manager, the Parts Product Management Supervisor is responsible for supervising the Parts Product Management Team as well as the overall product and marketing strategy for all parts product segments (Ware Wash, Cooking and Baking, Food Machines, or Weigh Wrap). This is a working supervisor position, and specific segment management will also be assigned to this leader. Segment Management includes management of pricing, kitting, product differentiation analysis, refurbishment programs, part lifecycle management, and equipment end of life. Responsibilities also include defining target markets and establishing market size and trends. The Parts Product Management Supervisor requires a high level of interface with Strategic Sourcing, Product Support and Training. The Parts Product Management Supervisor also provides technical leadership for all parts related issues and owns the relationship between the Hobart Parts team and the associated FEG equipment engineering teams.

Product and marketing strategy includes management of pricing, kitting, product differentiation analysis, refurbishment programs, part lifecycle management, and equipment end of life. Responsibilities also include defining target markets and establishing market size and trends.

Key business processes to drive Parts Product Management includes

• Overall pricing rollup and implementation
• Parts NPD processes
• New parts release processes
• Parts Photo documentation process
• Kitting release process
• Item Master management process
• HS Code, COO, SLI management process
• MQ / Pack quantity management process
• Parts Refurbishment process
• Other processes as defined

The Parts Product Manager requires a high level of interface with Strategic Sourcing, Product Support and Training. The Parts Product Manager provides technical leadership for all parts related issues and owns the relationship between the Hobart Parts team and the associated FEG equipment engineering teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, communicate, and implement product policies and pricing strategies to drive sales growth while achieving or exceeding parts profitability targets. Manage, communicate, and implement price adjustments based on market data and corporate goals as required.

• Define the parts product line portfolio strategy to include recommendations on parts sales categories (individual piece parts, sub-assemblies, and parts kits) as well as management of the parts item master to ensure integrity of all parts data in the system. Profitably manage a parts refurbishment program for their product line by identifying opportunities to offer refurbished parts that drive increased revenue and margin for Hobart Service while driving a lower owning and operating cost to the end customer. Create impactful messaging enable sales and marketing efforts to demonstrate the increased value of using ITW/FEG parts to end customers.
  
• Facilitate development and implementation of high impact and differentiated product positioning through competitive analysis studies, feature/benefit analysis and documentation, and identification of opportunities for use of proprietary and semi-proprietary parts. Monitor marketplace trends regarding customer’s needs (VOC) and competitive pressures for both competitive parts suppliers (generics) and competitive equipment.
  
• Proactively manage the end-to-end management of the product lifecycle from pre-product launch through the end of life of parts and service support. Understand the equipment parts consumption model and align with materials management to have the proper quantity of parts to support the equipment aligned with the installed base and expected replacement cycle / end of useful life of individual components.
  
• Provide leadership in efforts to develop and maintain strategic partnerships with all ITW Food Equipment groups including but not limited to engineering, manufacturing, sales, marketing, product management, field support, training, logistics, and field service offices.
  
• Other duties as assigned.

Supervisory Responsibilities

• This position has direct supervisory responsibilities and carries out these responsibilities in accordance with the ITW’s policies and applicable laws. Talent recruitment and development is a key responsibility for this role. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems. The Product Management Supervisor has between 4 and 6 direct reports focused on management of the overall parts product line portfolio.

QUALIFICATIONS

Education and Work Experience

• Bachelor’s degree with a minimum of 5 years relevant product management, technical marketing, or engineering experience is required.

Desired Education/Experience

• Experience in parts and service support is highly desired.
• Bachelor’s degree in engineering, marketing, or business is desired.
• Master of Business Administration is desired.
• Experience with ITW/FEG parts and service solutions and/or equipment products is desired.

Physical Requirements:

• Sit, stand, walk, reach with hands and arms, stoop, crouch, kneel, or crawl
• Lift and/or move up to 30 pounds

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.