Financial Aid Counselor - Higher Ed. administers the financial aid program and provides application counseling. Decides to award scholarships, grants, and other monetary rewards. Being a Financial Aid Counselor - Higher Ed. audits and reconciles financial aid accounts. Requires a bachelor's degree. Additionally, Financial Aid Counselor - Higher Ed. typically reports to a supervisor. The Financial Aid Counselor - Higher Ed. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Financial Aid Counselor - Higher Ed. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY :
This position is responsible for admitting activities which include collection of accounts receivable, and cashier duties, and visiting with patient and family for assistance.
POSITION EDUCATION/QUALIFICATIONS :
¨ High school diploma or GED required.
¨ Customer service skills
¨ Must be able to multi-task.
¨ Comprehensive knowledge of healthcare reimbursement.
¨ Good written and verbal communication skills required.
¨ Ability to read, write and speak English required
¨ Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
¨ Prefer hospital experience
JOB KNOWLEDGE, SKILLS, AND EXPERIENCE :
¨ Communication – communicates clearly and concisely
¨ Customer orientation – establishes and maintains long-term customer relationships, building
¨ trust and respect by consistently meeting and exceeding expectations
¨ Interpersonal skills – able to work effectively with other employees, patients and external parties
¨ PC skills – demonstrates proficiency in Microsoft Office applications and others as required. Must be able to type at least 35 WPM.
¨ Document Imaging - demonstrates proficiency in document imaging.
¨ Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems.
¨ Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.
¨ Medical Terminology
¨ ICD-9 Codes
¨ CPT Codes
¨ HCPCS
¨ Internet Usage- Third Party Payers billing Access.
POSITION RESPONSIBILITIES
¨ Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
¨ Responsible for screening all private pay patients to determine if patient is eligible for prompt pay rates local, state, federal or charity:
¨ Meets with patients to inform them of financial responsibility or potential financial programs available.
o Prompt pay rate
o Payment reduce rates
o Financial programs available
¨ Contacts and interviews patients and completes the patient screening charity form to determine the financial status of patients.
¨ Assists patients in completing eligibility applications to include gathering and copying of necessary documents required for TDH or County applications.
¨ Schedules appointments with appropriate offices (i.e. TDHS and/or County etc.) and provides list of necessary documents needed for interviews.
¨ Performs maintenance on account, modifies I‑Plan accordingly upon reviewing status and transfers to appropriate work(i.e. pending, approval, denial).
¨ Follows up with TDHS workers, County to see if patients qualify for an assistance programs.
¨ Reviews and follows up accounts for status updates, (i.e. approval or denial) through worklists and/or ATB reports.
¨ Calls patients prior to appointment to remind them of scheduled appointments and/ or required documentation.
¨ Reschedules appointments if necessary.
¨ Will request claim and forward to biller for all approved accounts.
¨ Denied accounts; transfers accounts to appropriate F/C agency and/or processes accounts for charity with supporting documentation.
¨ Ensues that the established collection protocol is followed so that private pay accounts are routinely contacted by telephone or by written notice until the accounts are collected and/or referred to management for other collection means or disposition.
¨ Assists admitting or discharge personnel with collection of accounts that are not fully covered by third party payers.
¨ Ensures patients fully understand the need to pay balances when due on all current or delinquent accounts.
¨ Following department procedures to insure all collection activities are accurately followed on a current basis.
¨ Making various types of changes as indicated, i.e., name change, telephone, address, employee, etc.
¨ Preparing Charity accounts.
¨ Monitoring pending accounts.
¨ Obtaining accident details on patients involved in a motor vehicle accidents.
¨ Accurately maintaining records on all pending accounts for TPA’s for Charity assistance if a denial for assistance arises.
¨ Performs financial class changes and adjustment reversals on a timely basis
¨ Perform other duties as assigned.
LINES OF REPSONSIBILITES :
Financial Counselor Supervisor and Financial Counselor Manager
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