Financial Aid Counselor - Higher Ed. jobs in Sioux City, IA

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details : 0800-1630
Department : Patient Experience | Reports To: Manager-Patient Financial Services-PT Experience

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

The Financial Counselor is responsible for working with patients to ensure the hospital receives maximum payment for all services rendered, while assisting the patients with any and all payment options and avenues for financial assistance available to them.

In addition, the Financial Counselor will be responsible for providing accurate estimates for upcoming services and itemized statements when requested. Discuss and attempt to collect or arrange for collection of all self-pay balances; identify candidates who may qualify for assistance through the hospital sponsored financial assistance (charity care) program; review aged self-pay accounts and perform general collection duties as assigned by the supervisor; act as a liaison between early-out vendor and collection agency vendors to process accounts to bad debt.

The Financial Counselor works closely with Pre-Registration, Registration, and the Business Office to ensure the completion of all billing and collection processes; promotes early payment of patient owed balances. Must be willing and able to work in a rapidly changing environment. Requires calm rational thinking to meet the customer demands and facility's deadlines. Exposure to numerous personality types requires sensitivity and conflict resolution skills. Team environment requires total participation by all team members at all times. Demonstrates flexibility, dedication to team involvement, and have solid communication skills.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION:

• GED or High School Diploma preferred.
• Associate Degree preferred.

Previous Experience Requirements:

EXPERIENCE:

• 2-3 years of previous healthcare experience preferred.
• 2-3 years of previous customer service-related experience required.

Skills/Knowledge Requirements:

SKILLS:

• Language Skills – Ability to read, write, speak, and understand the English language required.
• Language Skills – Ability to read, write, speak, and understand the Spanish language preferred.

KNOWLEDGE:

• Strong understanding of Microsoft Word, Excel, and PowerPoint required.
• Understanding of the revenue cycle including insurance payers, billing, and collections required.
  

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.