ROLE:
Interviews students to obtain information needed to determine eligibility for financial aid and performs other functions related to that position. All activities of this position are to make a contribution to the fulfillment of the mission of the university.
STAFF RELATIONSHIPS:
- Report to the Director of Financial Aid
- Work closely with members of the Athletics department, co-curricular programs, as well as other members of the Financial Aid department
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:
- Package incoming undergraduate and all athletes (incoming and returning) students by following federal, state, NCAA and Concordia University policies and procedures.
- Use Banner for all financial aid processes
- Use ARMS for NCAA athletic compliance processes
- Responsible for all aspects financial aid related to NCAA
- Use government websites to review student information i.e. Web Grants, COD, FSA, NSLDS, etc.
- Counsel students and families
- Process incoming financial aid documents with efficiency to make sure students’ files are completed and processed in a timely manner
- Manages the undergraduate student verification process (includes athletes)
- Process Professional Judgment appeals in regards to special family circumstances and communicate the results to undergraduate students
- Assist with admission new student initiatives (Open House, etc.)
- Assist with other related financial aid duties as mutually agreeable with the Director of Financial Aid
- Other duties as may be assigned from time to time
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree from a four year college or university;
- Two to three years’ related experience and/or training;
- Or equivalent combination of education and experience.
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Know CUI, conference and NCAA rules and regulations to ensure compliance with departmental, university, conference and national policies
- Creative aptitude
- Ability to be flexible to changing conditions and needs
- Ability to work effectively with and through other people
- Ability to work independently
- Ability to work under stressful conditions
- Excellent interpersonal communication skills with the ability to counsel students and families
- Proficient in English: spelling, grammar, writing and speaking
- Ability to input computer data and evaluate/compare results
- Willingness to learn new or additional job-related tasks
- Awareness that behavior and dress should be appropriate for the environment of a Christian university
- Computer skills, including the software used in this office
- Respect and maintain confidentiality on matters pertaining to the Financial Aid Office
LANGUAGE SKILLS:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs
REASONING ABILITY:
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
OTHER SKILLS AND ABILITIES:
Attitude and Demeanor:
- Exemplify Christian philosophy of the Concordia University mission statement in all aspects of day-to-day duties and responsibilities assigned to this position
- Be an individual of prayer and Christian maturity
- Receive faculty, staff, students and families with warmth and understanding
- Manifest loyalty to the other personnel of Concordia
- Work as a team member
- Respect lines of communication
- Constantly strive to improve performance
- Assist Concordia in translating Christian principles into day-by-day practice and procedure
SAFETY:
Employees are responsible for complete cooperation with all aspects of the safety and health program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Repetitive motions using a computer keyboard
- May require rising and sitting repeatedly
- Ability to lift, pull, grasp, stoop and reach to utilize 5-drawer file cabinets
- May require climbing stairs and walking indoors or outdoors to various offices on campus
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.