Financial Counselor - Healthcare jobs in Topeka, KS

Description

BASIC FUNCTION:            

The Financial Counselor provides point-of-care service to register patients for hospital inpatient and emergency department services.  This role accurately collects relevant patient and billing information to ensure the hospital collects revenue.  The Patient Navigator enters collected information into the hospital information system, as well as updating previously entered information as needed.  Additionally, this role leverages criteria to proactively identify patients requiring financial assistance and assists patients in utilizing these programs.

SHIFT DAYS/HOURS: 

7:00 AM to 4:00 PM, Monday through Friday; Hours are subject to change based on business necessity.

QUALIFICATIONS:

Education:                   High School Diploma or GED equivalent.
           

Experience:                 Previous experience in healthcare billing required. Previous customer service experience preferred.

Certificates, License, Registrations: None required.

Knowledge,

Skills and Abilities:    Basic computer proficiency, including spreadsheets

                                    Basic insurance understanding

                                    Excellent organizational and prioritization skills

                                    Strong interpersonal skills

                                    Attention to detail

                                    Customer service skills

                                    Strong written and oral communication skills

                                    Maintain compliance with HIPAA and patient confidentiality

Physical:                      Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.  Requires walking or standing to a significant degree, or requires sitting most of the time, but entails pushing and/or pulling of arm or leg controls. 

#HIAHP 

Qualifications

INTERPERSONAL RELATIONSHIPS:

Supervision Received:   Patient Engagement Manager

Supervision Exercised:  None

Other:                             Patients, families, visitors, other hospital personnel, medical staff, other medical facility

                                       personnel, community program personnel, mortuary personnel, EMS personnel,

                                       members of the general public        

EXPOSURE TO HAZARDS:

According to OSHA standards, this position is classified as low risk with little or no risk of exposure

EQUIPMENT USED:

Computer, printer, photocopier, telephone

ESSENTIAL FUNCTIONS: