Fine Dining Restaurant Manager - Casino jobs in Tacoma, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary starting at $16.275/hr. with discretionary performance bonuses 2x a year!

• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)

GET TO KNOW THE ROLE

The Fine Dining Host plays a crucial role in ensuring the overall guest experience is exceptional. The Host primary responsibility is to provide a warm, welcoming, and efficient first impression for guests as they enter the restaurant. The host/hostess is the first point of contact for guests in a fine dining restaurant. You will be responsible for greeting and seating guests, managing reservations, and maintaining a smooth flow of service.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Provide an exceptional first impression by demonstrating professionalism and a friendly demeanor.
• Efficiently handle incoming reservations, confirm them, and allocate appropriate tables to ensure a smooth seating process.
• Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
• Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
• Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
• Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
• Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
• Promote special offers, wine selections, and other promotions to guests during the seating process.
• Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodations, such as dietary restrictions.
• Handle guest complaints or issues professionally and resolve them to the best of your ability.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.
• 1 (one) year of previous experience in a similar role, particularly in fine dining or upscale restaurants, is strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).
• Must have or be able to obtain a Class 12 Alcohol Permit (required).

HOW YOU’LL BE SUCCESSFUL

• Knowledge of health & safety standards, and safety regulations as required.
• Ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
• Knowledge of reservation management systems and basic computer skills.
• Ability to handle high-stress situations with composure.
• Ability to accurately receive and enter food and beverage orders through the given POS system and must possess knowledge of fine-dining coursing with appropriate and timely steps of service.
• Ability to demonstrate excellent guest service skills.
• Ability to follow specific instructions.  Read, write, and speak English fluently.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.