At Framework Solutions you will have the opportunity to work with the leaders in Commercial Operations. We have over 20 years of experience working within the Life sciences and BioPharma space. Framework Solutions is expanding their service offerings and this position will be a key role in developing our managed services support. This candidate will have the opportunity to work across the Veeva Suite of products supporting configuration, implementation projects, and post-production activities. The role will primarily support Veeva’s Commercial Cloud and the supporting applications providing key data to and from Veeva CRM.
Primary Responsibilities
· System Administration and Support
· Handle all escalations for workflow issues and product bugs
· Monitor and provide governance around demand management opportunities and enhancements
· Manage Veeva CRM Release Cycles and lead regression testing and deployment
· Responsible for configuring CRM through demand management needs and enhancements
· Champion support desk escalations and ensure proper tracking and closure of open tickets
· Participate in internal and external training opportunities
· Lead enhancements and process improvement opportunities through innovation and business process review
· Participate in developing Center of Excellence capabilities through development of utilities and accelerators for use across multiple accounts
Qualifications
· Candidates must be certified in Veeva CRM
· Knowledge of Veeva Suite of products and supporting eco-system, experience developing custom objects
· At least five (4-5) years’ CRM experience, minimum 2-3 years in Veeva
· Strong knowledge of Life Science (Pharma) –Sales Business Process
· Experienced in Force.com applications, API, Apex, data loaders
· Deep understanding of CRM eco-system; legacy applications; integration landscape and ETL workflows; data migration
· Be able to analyze the CRM Data and develop data migration plans from legacy systems into Veeva platform
· Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently
· Experience with ticket tracking systems and support desk functions
· Must have excellent oral and written communication skills
· Ability to be self-motivated and take initiative on defining where improvements can be made
B.A or B.S. Degree