Flight Medic jobs in Springfield, MA

Flight Medic transports and transfers patients by aircraft and assesses the extent of an illness or injury to establish and prioritize medical procedures to follow. Provides advanced life support care to patients who are ill and/or injured. Being a Flight Medic replenishes the aircraft with medical supplies after flights. Must be CPR certified. Additionally, Flight Medic requires a high school diploma. Typically reports to manager. Flight Medic's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement. (Copyright 2024 Salary.com)

S
Customer experience
  • Signature Flight Support Corporation
  • Agawam, MA FULL_TIME
  • Job Description

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

    Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

    The primary responsibility of the Customer Experience Representative is to guarantee every guest has an exemplary experience.

    The enthusiastic and engaging individual delivers customer service with poise. The Customer Experience Representative should demonstrate reliability in the Company's value and service it offers guests.

    The Customer Experience Representative is always courteous, professional, and proactive. They instill in the new and existing customers that Signature goes above and beyond to fulfill their customers’ needs.

    Job Responsibilities

    • Comply with Bombardier, Learjet, and Signature policies and procedures related to customer service standards, ramp, safety, and security procedures.
    • Ensuring customer needs are preemptively met and the customer project managers are informed of all customer requirements / specifications.

    Pulse check daily with customers onsite to ensure they are sufficiently taken care of and issues are escalated appropriately.

    • Act as the liaison for customer’s comments / suggestions / roadblocks. Report findings to Learjet General Manager. Manage the action tracker to ensure comments, suggestions, and roadblocks are addressed.
    • Act as the onsite representative of the CSAT and Pulse Check surveys (owned by the Sales Enablement team). Assist the general manager with related action items.
    • Share responsibilities related to maintaining the customer area, including offices, business center, and onsite meeting rooms, and ensure that customers are well served during their visit (reception, assisting in event planning, catering, etc.).
    • Be responsible for maintaining the concierge area, including aesthetic appearance and cleanliness.
    • Be responsible for all activities related to customer events such as restaurant, hotel, transportation, entertainment coordination and reservations, event planning, personal shopping, and personal welcome packages at hotels.
    • Plan, acquire RSVP, set up, serve and breakdown weekly Customer Luncheon services.
    • Ensure aircraft services, catering, ground transportation, and all other flight support needs are in place for the customer’s arrival and departure.
    • Be responsible for ensuring all internal personnel are present during customer visits for a customer briefing, etc.
    • Meet and greet arriving aircraft to provide a warm, friendly greeting. Be at the departing aircraft to thank the crew and passengers for choosing Bombardier.
    • Have knowledge of company services, communicate, and promote network pricing and loyalty programs.
    • Resolve customer requests, questions, and concerns regarding Bombardier and Learjet services or products.
    • Answer and respond to questions from crew and passengers. Follow up in a timely manner via telephone, email, or letter as appropriate.
    • When necessary, transport crew, passengers, or VIPs to and from the facility to hotels, restaurants, and commercial terminals.
    • Coordinate ground transportation and staging of personal vehicles for passengers and crew. Ground transportation includes administrative tasks related to rental car agreements, where applicable by site.
    • Learjet’s site crew car administration to include, key handling, scheduling, and monitoring cleanliness, where applicable by site.
    • Utilize CRM or the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
    • Create memorable first impressions for customers through personal interaction and unique experiences, which add value to their overall satisfaction.
    • Recognize frequent customers to deliver personalized and efficient service with each visit.
    • Identify crewmembers, passengers, visitors, and vendors in accordance with Bombardier and Learjet security procedures.
    • Facilitate and assist, when necessary, customers with loading and unloading baggage.
    • Anticipate customers' needs and follow through to ensure all needs are met.
    • Act as a model customer service employee with a leading example of principles, attitudes, knowledge, etc.
    • Complete administrative and front desk duties as assigned or requested by the facility (examples include but are not limited to assisting with new aircraft closings from meet and greet to customer departure, meeting space arrangements, clerical tasks (i.

    e., printing, scanning, etc.), place fuel orders, coordinate notary services, reception team coverage for security purp

    Job Qualifications

    Minimum Education and / or Experience :

    • Must possess strong interpersonal, oral, and written communication skills.
    • Must possess a valid state driver’s license.
    • Have experience in customer service and interfacing with customers, and / or aviation experience is preferred
    • Minimum of 18 years of age
    • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
    • Must be legally authorized to work in the country of employment

    Essential Job Functions :

    The following are essential to the job, in addition to those listed above and on the chart below. Some components of this position are performed outside on the ramp in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise.

    The tasks performed outside may be near stationary and moving aircraft.

    • Clearly communicate in English with peers, vendors, and customers using the proper tone via in-person, telephone, radio communications, data entry, reports, email, and hand-written correspondence.
    • Ability to read, understand, and comply with all company policies, safety and ethical procedures, relevant laws, regulations, orders, and the like.
    • Drive vehicles in areas congested with moving and stationary aircraft, vehicles, and equipment.
    • Ability to prioritize and perform multiple tasks simultaneously with the potential to solve practical problems in situations where only limited standardization exists.
    • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
    • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company's computer network through practicing safe computer use and complying with company IT policies.
    • Regular and reliable in-person and timely attendance.

    Additional knowledge and skills :

    • Have an energetic, outgoing, and customer-centric personality.
    • Maintain professionalism and confidentiality.
    • Experience with conflict resolution in a customer service environment is preferred.
    • Be able to prioritize customer requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment.
    • Have the ability to think strategically and to lead.
    • Have strong customer-facing experience with innovative problem-solving skills.
    • Have the ability to work well independently and as a productive team member.
    • Be customer-oriented and have the ability to adapt / respond to different types of characters.
    • Have a high proficiency in MS Office and data & special events).

    An Equal Opportunity Employer, including Disability / Vets

    About Us

    From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

    Our Benefits :

    • Medical / prescription drug, dental, and vision Insurance
    • Health Savings Account
    • Flexible Spending Accounts
    • Life Insurance
    • Disability Insurance
    • 401(k)
    • Critical Illness, Hospital Indemnity and Accident Insurance
    • Identity Theft and Legal Services
    • Paid time off
    • Paid Maternity Leave
    • Tuition reimbursement
    • Training and Development
    • Employee Assistance Program (EAP) & Perks
    • Last updated : 2024-03-05

  • 20 Days Ago

S
Customer Experience Representative-Hartford, CT
  • Signature Flight Support Corporation
  • Feeding Hills, MA FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 emplo...
  • 20 Days Ago

W
Warehouse Team Member - Perks & Benefits! Join Our Team!
  • WFS Worldwide Flight Services
  • Springfield, MA FULL_TIME
  • Job Description The OpportunityWork for the Best in Ground Handling Services. Join our team at Worldwide Flight Services. We are close to Hartford, Windsor, BDL, and Bradley International Airport. War...
  • 23 Days Ago

S
Customer experience
  • Signature Flight Support Corporation
  • Somers, CT FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 24 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Flight Medic jobs found in Springfield, MA area

B
Medical Assistant
  • Behavorial Health Network, Inc
  • Springfield, MA
  • Strengthen your skills as a Medical Assistant with BHN! Join our team of competent and compassionate professionals as a ...
  • 3/26/2024 12:00:00 AM

O
Medical Receptionist
  • Optum
  • Enfield, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/26/2024 12:00:00 AM

O
Medical Receptionist
  • Optum
  • Southwick, MA
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/26/2024 12:00:00 AM

O
Medical Receptionist
  • Optum
  • West Springfield, MA
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/25/2024 12:00:00 AM

O
Medical Receptionist
  • Optum
  • Windsor Locks, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/25/2024 12:00:00 AM

O
Medical Receptionist
  • Optum
  • Broad Brook, CT
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/25/2024 12:00:00 AM

U
Medical Support
  • US Navy
  • Springfield, MA
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 3/24/2024 12:00:00 AM

U
Medical Support
  • US Navy
  • Hartford, CT
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 3/24/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Flight Medic jobs
$50,580 to $60,849
Springfield, Massachusetts area prices
were up 1.6% from a year ago

Flight Medic in Allentown, PA
Troy gives easy-to-follow, actionable steps to your first air medical flight crew job.
December 17, 2019
Flight Medic in Greensboro, NC
The medic is responsible for stabilizing and immobilizing a trauma patient before a flight to medical facilities.
December 03, 2019
Unlike civilian hospitals, field hospital units usually do not have a large number of 68WM6 LPN , and instead use the combat medic who is readily available and partially trained.
February 02, 2020
Flight Medic in Columbus, MS
And the medics it does have rarely earn the paramedic qualifications that are required by the Army, Air Force and the civilian world.
January 27, 2020