Flight Navigator jobs in Grand Rapids, MI

CRM Business Analyst

Type - Full Time

Pay - $50,000 - $60,000 per year (based on experience) PROFIT SHARING

Location - Grand Rapids, MI.
Must be located in or near the Grand Rapids, MI area!

About Immaculate Flight:
Immaculate Flight is a renowned provider of aircraft appearance and detailing services, committed to delivering unparalleled quality and excellence in every aspect of its operations. With a dedication to exceeding customer expectations, Immaculate Flight has grown to become a trusted partner for aircraft owners, operators, and enthusiasts nationwide.

Immaculate Flight is a company that is built on its values. Our core values are:

• SAFETY - I am accountable to the physical and psychological safety for myself, my team, and our clients.
• TEAM - I understand that the whole is greater than the sum of its parts and therefore my actions are focused on those around me.
• INTEGRITY - build trust by holding myself to high moral and ethical standards through honesty, humility and transparency.
• GROWTH - I take on challenges, adapt, and learn from them while practicing an “above the line” mindset.
• SERVICE - I contribute to the growth and well-being of the team and communities to which I belong.

Our culture is one of teamwork, respect, and continuous learning. We believe in our employees and we invest in their development. We offer a variety of training and development programs to help our employees grow and succeed. We also offer a competitive benefits package and a supportive work environment.
Here are a few specific examples of how Immaculate Flight lives its values and culture:

• We have a customer satisfaction rating of 99%. This is a testament to our commitment to providing our customers with the best possible experience.
• We offer our employees a variety of training and development programs, including leadership training, sales training, and technical training. This helps our employees grow and succeed in their careers.
• We have a strong culture of teamwork and collaboration. We encourage our employees to work together to achieve our goals and to support each other along the way.
• We are passionate about our work and we are committed to excellence. We take pride in what we do and we show up every day to give it our all.

If you are looking for a company where you can be proud of your work, where you are valued and respected, and where you have the opportunity to grow and develop, then Immaculate Flight is the place for you.

Summary
We are looking for a customer focused individual to join this robust team as a CRM Businses Analyst. This role is located in Grand Rapids, Michigan with a hybrid work schedule option.

This role will serve as a connection between the sales team, marketing support, Hubspot specialist and finance department. You will have the opportunity to learn and support our sales processes, collaborating with the Regional Sales team to drive sales, and building strong relationships with all internal teams. You will work to support Regional Managers to reach goals, enhance the return on the total business, and improve client relationships. This role will also act as Hubspot lead for the organization and drive projects forward for existing a new business models.

Essential Functions

• Partner with our Regional Managers to achieve sales and profitability goals
• Lead and project manage Hubspot initiatives and improvements for current and new business models
• Provide sales support and serve as a key point of contact for pre-sale activities including gathers new client contact information, billing information or additional customer background
• Provide sales team with analytics in Hubspot that drive actions and behaviors to support sales growth
• Support and track projects and activity: Execute small proposals and quotes/pricing on request
• Resident Hubspot expert for organization and provide support for requests and lead all platform enhancements
• Support sales through creation and maintenance of project presentation materials in collaboration with the Marketing Specialist
• Assist in identification of key contacts within targeted accounts upon request. Vet and forward appropriate information in a timely and effective manner
• Actively track all activities within CRM; maintain pertinent sales data and reports in Hubspot
• Participates in activities and initiatives as appropriate to ensure success of the organization

Required Skills & Behaviors

• Minimum 2-4 years experience in a sales support role
• 2 years Associate Degree or 4 year degree in sales, marketing or similar
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work collaboratively across functions to achieve desired results.
• Proficiency in Hubspot
• Strong time management, organizational, planning, and follow-up skills
• A strong desire for continuous learning and innovation.
• Efficient, organized, and capable of working both as a team member and independently.

Organizational Relationships

• Reports directly to the Senior Director, Sales & Marketing

Travel Requirements

• Minimal to no travel required, except for tradeshows, which will be discussed with the sales support specialist if the need arises.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Ability to travel to the corporate office and industry conferences or events a few times annually for periods of 3-5 days

Join us at Immaculate Flight and be a part of our exciting journey as we continue to expand and make a mark in the industry. Your expertise and creativity will be key in driving our growth and success. If you are a marketing specialist with a passion for innovation and a desire to make a difference, we encourage you to apply and become a part of our dynamic team.

Benefits -

• The first of the month following 30 days of employment, all full time employees will be eligible for a benefits package that will include Health, Dental, and Vision care
• All full time employees receive $25,000 in Life Insurance on day one at no cost
• All full time employees are offered short and long term disability insurance at no cost
• Paid Time Off (PTO) will begin accruing at hire and can be used starting the first day of hire
• Company matched 401K plan (available after 1 full year of employment)
• Paid Sick Leave will be available in accordance to state law.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Immaculate Flight provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Immaculate Flight complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has locations. This policy applies to all terms and conditions of employment, including, but not limited to: the hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Immaculate Flight expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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