This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office. We are seeking a team-oriented applicant with attention to detail and a positive attitude:
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We foster a welcoming, friendly and team-oriented culture.
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Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible.
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This is a full-time position, Monday through Friday. No evenings or weekends.
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Experience in the medical field is valued, though we are willing to train the right person.
The responsibilities of the position include and are not limited to:
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Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services.
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Requesting language interpreters as needed.
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Appropriately documenting patient insurance information in an electronic practice management system.
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Obtain pertinent medical records from other physician offices, and follow up to schedule.
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Communicate patient medical concerns to the appropriate party with use of an electronic health record.
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Returns all calls to patients and follows up on voicemails appropriately by the end of each working day.
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Place outbound calls to schedule patient appointments from faxed referrals or records.
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Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.
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Schedule medically urgent patient referrals from the Emergency Department or other sources.
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Work with team to complete pending inbox tasks daily.
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Routinely monitor physician and cast room schedules as assigned.
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Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient's Primary Care Physician into a practice management system.
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Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)
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Reschedule appointments as needed per clinic needs.
Requirements
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All candidates must work well as part of a team and have excellent customer service skills.
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This position requires flexibility and multitasking.
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Prior experience in the medical field is valued, but we will train the right applicant..
This position will cover the multiple scheduling needs of the Slocum physicians and their patients:
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Schedule patient appointments with physicians, diagnostic services, and ancillary services
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Other duties as assigned
Slocum is an EEO/AA/M/F/Vet/Disability employer.