Flight Training Coordinator jobs in Knoxville, TN

Flight Training Coordinator researches and develops flight training programs for an organization. Develops methods and materials for training, including classroom, computer, and simulator sessions. Being a Flight Training Coordinator may coordinate training with external vendors. Must stay abreast of FAA regulations and determine relevancy to company employees. Additionally, Flight Training Coordinator requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Flight Training Coordinator contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Flight Training Coordinator typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

C
Account Manager, Flight Training - SF50
  • Cirrus
  • Alcoa, TN FULL_TIME
  • Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

    Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

    Job Summary

    The Flight Training Account Manager enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the personal guidance liaison for training and aircraft ownership that relates to all Cirrus aircraft delivery and training customers. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. This role works with department leadership to ensure uninterrupted customer service by cross training staff. The Flight Training Account Manager coordinates efforts with the Flight Operations and Flight Instruction Team. The Flight Training Account Manager must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. The position is based at the Cirrus Vision Center in Knoxville, TN.

     

    Duties and Responsibilities/Essential Functions

    • Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
    • Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
    • Work with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal team.
    • Act as the central liaison for customer communication, verbal and written.
    • Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
    • Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
    • Monitor and maintain the Training Management System for records and quality control auditing.
    • Identify, compile and maintain various key metrics.
    • Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
    • Ensure all Flight Training Account Management processes are scalable for future business growth.

     

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    • Bachelor’s degree in Business, Business Admin, Aviation, Management, or Hospitality required.
    • 3 years of customer service, marketing, sales, hospitality and/or aviation required.
    • Basic knowledge of various aircraft. 
    • Aviation industry experience or working knowledge of aviation administration preferred.
    • Ability to demonstrate sound judgement and effective communication skills (written and verbal).
    • Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
    • Strong customer service orientation.
    • Ability to prioritize and multitask in a dynamic environment.
    • Ability to work with other departments and outside vendors.
    • Ability to plan, design, execute, and supervise administrative processes to support customer service.
    • Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
    • Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
    • Well versed in standard Microsoft Office Software as well as Adobe suite.

     

     

    Flight Training Account Manager Level I

    Flight Training Account Manager Level II

    Flight Training Account Manager Level III

    Education Requirement(s)

    Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required

    Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required

    Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required

    Experience Requirement(s) – must include # of years and type

    3 years of customer service, marketing, sales, hospitality and/or aviation required

    24 months in current Cirrus role and/or 4 years of customer service, marketing, sales, hospitality and/or aviation required

    36 months in current Cirrus role and/or 5 years of customer service, marketing, sales, hospitality and/or aviation required

    Certification Requirement(s)

    NA

    NA

    NA

    License Requirement(s)

    NA

    NA

    NA

    Other Specific Requirements

    -Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed

    -Upsells training options to increase Flight Training Revenue

    -Strategically plans customer training missions to optimize the training and delivery schedule

    -Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed

    -Upsells training options to increase Flight Training Revenue

    -Strategically plans customer training missions to optimize the training and delivery schedule

    -Identifies opportunities to improve service offerings and proposes new tools and processes

    -Onboarding support

    -Assists with various projects

    -Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed

    -Upsells training options to increase Flight Training Revenue

    -Strategically plans customer training missions to optimize the training and delivery schedule

    -Identifies opportunities to improve service offerings and proposes new tools and processes

    -Onboarding support

    -Assists with various projects

    -High performance review ratings

    -Customer escalation support and solutioning

     

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies: 

    • Drives Results: Consistently achieves results, even under tough circumstances.
    • Ensures Accountability: Holds self and others accountable to meet commitments.
    • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
    • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
    • Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

     

    Ensures Exceptional Customer Service:

    • Energizes the Cirrus Service Essentials
    • Strives to improve service performance.
    • Anticipates guests' needs and responds promptly.
    •  Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    • Handles guest problems and complaints.  

     

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

    This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.

    Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

  • 13 Days Ago

A
Training and Development Coordinator
  • Aqua-Chem
  • Knoxville, TN FULL_TIME
  • Position Summary The Training and Development Coordinator at Aqua-Chem will work within the Human Resources Team to drive engagement and communication with candidates throughout the entire life cycle ...
  • Just Posted

H
Recruiting and Training Services Coordinator
  • Helen Ross McNabb Center
  • Knoxville, TN FULL_TIME
  • Helen Ross McNabb Center Recruiting and Training Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate...
  • 8 Days Ago

O
Training Coordinator - Sr. Phlebotomist
  • Octapharma Plasma, Inc.
  • Knoxville, TN FULL_TIME
  • Requisition Number20-2673Post Date6/19/2020TitleTraining Coordinator - Sr. PhlebotomistCityKnoxvilleStateTNPosition Typefull-timeDescription Want to Expandyour career-development potential,your abilit...
  • 18 Days Ago

R
Operations Training Support Coordinator I
  • Rockline Industries
  • Morristown, TN FULL_TIME
  • DescriptionIatric is comprised of an integrated team of dedicated and passionate professionals fanatically driven to produce superior wipes and foster healthy environments. Our talented team is made u...
  • 14 Days Ago

S
Line Service Technician
  • Signature Flight Support Corporation
  • Seymour, TN FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 11 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Flight Training Coordinator jobs found in Knoxville, TN area

C
Host
  • Cracker Barrel
  • Knoxville, TN
  • US-TN-Knoxville As a Host and hospitality expert, youll get to welcome our guests into the store with a smile and call t...
  • 3/19/2024 12:00:00 AM

S
Job Coach
  • Support Solutions of the Mid South
  • Knoxville, TN
  • GENERAL FUNCTION: To provide employment supports and services for Support Solutions program participants. This position ...
  • 3/19/2024 12:00:00 AM

Y
Child Watch Attendant (M-F Mornings)
  • YOUNG MENS CHRISTIAN ASSOCIATION OF EAST TENNESSE
  • Knoxville, TN
  • Hours: Monday-Friday Mornings POSITION SUMMARY: The child watch attendant is responsible for supervision and interaction...
  • 3/17/2024 12:00:00 AM

L
Children's Ministry Director
  • Life Song Church Knoxville
  • At Life Song Church we are passionate about proclaiming Christ to the world by living our lives OUT LOUD so that those a...
  • 3/17/2024 12:00:00 AM

R
Admissions Coordinator - Licensed EMT, Paramedic
  • RemX The Workforce Experts
  • Knoxville, TN
  • Job Description Job Description Admissions Coordinator Seeking a Licensed EMT, Paramedic in the state of TN with excelle...
  • 3/17/2024 12:00:00 AM

C
Host
  • Cracker Barrel Old Country Store, Inc.
  • Knoxville, TN
  • Store Location: US-TN-Knoxville Overview: As a Host and hospitality expert, you'll get to welcome our guests into the st...
  • 4/26/2022 12:00:00 AM

C
Retail Sales
  • Cracker Barrel Old Country Store, Inc.
  • Knoxville, TN
  • Store Location: US-TN-Knoxville Overview: If you're passionate about a great guest experience and true hospitality, this...
  • 4/26/2022 12:00:00 AM

C
Retail Sales
  • Cracker Barrel Old Country Store, Inc.
  • Knoxville, TN
  • Store Location: US-TN-Knoxville Overview: If you're passionate about a great guest experience and true hospitality, this...
  • 4/26/2022 12:00:00 AM

Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Flight Training Coordinator jobs
$77,604 to $210,211
Knoxville, Tennessee area prices
were up 1.3% from a year ago

Flight Training Coordinator in Albany, GA
The turn coordinator is similar to the turn and bank indicator, which senses roll (but not yaw) and displays rate of turn (see “Turn and Slip Indicator,” this page).
February 21, 2020
Flight Training Coordinator in Lynchburg, VA
The turn coordinator’s gyro is mounted on a 30-degree angle upward from the longitudinal axis of the aircraft.
December 30, 2019