Floor Operations Manager jobs in Lake Havasu City, AZ

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following and other duties may be assigned as necessary: 

• Responsible for supervising staff and management in the table games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.  
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. 
• May be responsible for assisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager. 

• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability. 
• Make suggestions for the improvement of standard operating procedures as needed. 
• Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances.  
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. 
• Assists with verifications of table inventories and effectively manages table limits. 

• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. 
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games. 
• Shares responsibility for the overall integrity of daily operations. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   
• Ensures efficient operations table games protection. 

• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.  
• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed. 
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters. 

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• Associate degree (A.A.) in related field; one year's experience in Table Games or equivalent combination of education and experience. 
• 1 – 2 years Table Games Supervisory experience preferred. 

• Craps, Baccarat and Pai Gow knowledge required. 
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  
• Excellent skills in both written and oral communication.  
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 

• Must have knowledge of all Table Games and Table Games Operations.  
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

SUPERVISORY RESPONSIBILITIES                    

This job has supervisory responsibilities. 

• Responsible for staff development and training programs. 
• Responsible for rewards and recognition program to maximize employee engagement. 
• Evaluates team members within department and delivers constructive feedback to employees on performance. 

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. 
• Manages work procedures and expedites workflow. 
• Provides recommendation for employee performance (disciplining, coaching, and counseling). 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Employees must be able to qualify for licenses and permits required by federal, state, and local regulations. Gaming License, and Nevada Alcohol Awareness Card are required. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke. 

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer