Floor Operations Manager jobs in Reno, NV

SUMMARY

It is the primary responsibility of the Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas.  In this role they will ensure the housekeeping team in the tower has all the needed items to complete assigned rooms in a timely manner. They will deliver prompt, courteous and team minded service throughout the entire resort and adhere to all Grand Sierra Resort standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Oversee and ensure the smooth operation of assigned area to include rooms cleaned efficiently and correctly, all guest facing areas maintained and tools and supplies needed to do their jobs is readily available
•   Supervise, train, direct, and assist all Team Members assigned to the area
• Assist in keeping the property OSHA compliant, as well as proper chemical usage and biohazard material handling and injury prevention.
• Distribute workload fairly and evenly to those assigned to the station
• Ensure VIP rooms and guests are properly assigned and executed on
• Conduct daily briefing/pre shifts and schedule meetings with Guest Room Attendants and House Attendants
• Communicate with the housekeeping department and outside departments via Microsoft Outlook and Microsoft Teams
• Follow up on any outstanding work orders for assigned areas
• Ensure cleanliness of rooms, guest access areas, lockers, linen rooms and supply closets
• Ensure PAR levels of supplies are maintained on all Floors assigned to ensure a proper working environment for the team
• Perform daily guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Attendants work productivity and communicate any area below departmental standards to the Director of Housekeeping
• Coach and counsel Team Members that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Attendants on specific job responsibilities and guest service
• Produce and present annual reviews for House Attendants and some GRAs with assistance from upper management team
• Provide feedback and recommendations for promotions and advancement
• Assist with interviewing as needed and able to objectively hire as needed for any open roles under their supervision
• Work closely with upper management team for scheduling and PTO requests

KNOWLEDGE/SKILLS/ABILITIES

·         Must be a minimum of 18 years of age

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the needs of the Hotel.  

·         Must be able to listen and respond to guest inquiries in a positive and professional manner.

EDUCATION and/or EXPERIENCE

·         Previous Housekeeping management experience preferred.

·         Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities. 

PHYSICAL DEMANDS

·         Must be able to maintain the physical stamina and mental attitude to work under pressure in a fast-paced casino environment as well as deal effectively with customers, management, team members and others.

·         Is regularly required to sit; stand; walk and move through all areas of the hotel ; speak and hear; use hands to finger, handle, or feel.

·         Must be able to stand for 8 hours at a time.   May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.

·         Team Member must consistently be able to lift and/or move /push up to 50 pounds. 

·         Team member must be able to operate vacuum cleaners, dustpans and brooms. 

·         Team Member must be able to tolerate cleaning chemicals and the smell and residue of those chemicals used.

WORK ENVIRONMENT

·         Work performed indoors, in climate controlled environment. The noise level in the work environment is usually loud. Employee may be exposed to odor and secondhand smoke.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.