Floor Operations Manager jobs in Richmond, VA

Type: Full Time

What We're Looking For...

A dynamic, service-driven Regional Manager (RM) for our branch office location. The RM will be responsible for the overall management of all aspects of multiple branch locations and branch GM, including sales, daily operations, coordination of third-party Flooring Installers, employee management, and customer service. A primary responsibility of this role will be to drive sales, maintain good branch customer service reviews, effectively manage employees as well as Contract business partners, and positively impact branch performance/growth.

The right fit for this role will enjoy “rolling up their sleeves” and jumping in to help as well as staying engaged in every aspect of branch operations. They will have experience driving business growth, as well as managing sales teams, employees, and Independent Contractors. Skills and experience effectively leading, building rapport, motivating others, and managing teams are imperative to this role.

Ideal candidates must be able to effectively articulate sales strategy as well as plan and conduct motivational and educational meetings and training classes to groups and one-on-one. A “team-effort approach,” taking ownership of branch success, plus being self-motivated and growth-oriented would be the right combination of traits for success in this position.

What You'll Do...

• Oversee GM's branch operations in all aspects including sales, operational processes, quality, service, and profitability
• Supervise staff through the employment life cycle, including hiring, training, performance management, coaching, supervising work, etc.
• Manage teams of GMs, third-party Sales Reps., and Flooring Installation Contractors
• Lead weekly educational sales meetings to drive sales performance and ensure representative’s knowledge base
• Perform on-site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints
• Perform site visits for customer service issues or to verify the quality of Contractors' work
• Fill in or assists office staff in multiple roles during planned or unplanned time off, high-volume periods, etc.

What's Needed to Succeed...

• Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service
• Good judgment with the ability to make decisions with discernment, considering all sides
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Positive, dynamic, and enthusiastic personality
• Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
• Self-starter who can work independently with the motivation to grow
• Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
• Efficient and organized with the capability to prioritize and use time effectively

What's Required...

• Coaching and leadership/managing managers, sales training, understanding of P&L, must be able to travel up to 50% of the time for a week or more at a time.
• 7 years of related experience including experience managing and driving performance, leading teams, and managing employees.
• In-home sales experience preferred.
• Experience within the home improvement industry is preferred but not required.
• Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus
• BA/BS or equivalent combination of education and experience preferred
• Must possess a valid driver’s license and acceptable driving record
• Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• Must be able to effectively articulate and train one on one or small groups
• Schedule: Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours calls
• Travel: (50-75% of the time) within a 1000-mile radius as needed

Benefits and Perks...

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

About 50Floor...

For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.

Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.

We strive to exceed each customer’s expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customers’ lives - their home. At 50Floor, we create spaces that bring families together- all at an affordable price. Based in Atlanta, Georgia, 50Floor also serves customers in multiple locations within D.C. Metro, Florida, Maryland, Michigan, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.

See our website at 50Floor.com

Please be aware...

Background Checks - The Company conducts background checks including “consumer reports” for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies’ recruitment database, and to circulate that information as necessary for evaluating your qualifications.

Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic protected by law.

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