Floor Operations Manager oversees the execution of securities orders on the floor of the exchange. Researches and resolves problems that occur during the trading process. Being a Floor Operations Manager monitors business volume and ensures timely processing of orders. May be responsible for the profitability of the floor brokers. Additionally, Floor Operations Manager requires a bachelor's degree in area of specialty. Typically reports to a top management. The Floor Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Floor Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is a Full-time role with SIRVA BGRS Worldwide, Inc!
The Operations Manager will oversee approximately 7-10 International Move Management Consultants (IMC's) who are responsible for pricing and coordinating international household goods moves for agents and corporate accounts. The Operations Manager is responsible for growing business through excellent customer service and ongoing communication with agents and accounts and performance monitoring of their team. The role therefore requires mentoring, coaching and training the IMC's within the team and ensuring they have the tools, skills, and attitude to achieve service standards.
QUALIFICATIONS AND PREFERRED SKILLS
• Excel skills preferred
• Strong analytical skills
• Access skills preferred
• Strong written and oral communication
• Analytical – understanding of rev. expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Basic knowledge of country geography
• Organization – time management, setting priorities, multi-tasking, deadline oriented
• Teamwork and ability to work with different cultures
• Results-oriented
• Computer skills – mainframe experience a plus, Microsoft Office and Outlook, Excel and Access proficient
EDUCATION AND CERTIFICATION REQUIREMENTS
4-year degree preferred
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