Food and Beverage Controller - Casino jobs in Lompoc, CA

Overview

The Food & Beverage Runner ensures a consistent, correct, and quality plate presentation for all dishes and drinks served to customers. Supports and assists Bus Persons, as needed.

Responsibilities

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
• Understands and practices food safety and awareness.
• Checks and controls food delivered from the outlets to the tables.
• Ensures that all food is delivered at the specified temperature, with all appropriate sauces and sides, and that all plates are clean and neat with appealing presentation.
• Facilitates communication between kitchen staff and front of the house staff.
• Maintains familiarity with the food selections offered and the standards in service as set by the Restaurant Manager.
• Responds to guests’ special requests.
• Reports to management all inconsistencies in food and beverage preparation and presentation.
• Maintains clean, safe, secure, and organized work areas. 
• May be requested to serve alcoholic and non-alcoholic beverages.
• Assists other restaurant Team Members as needed.
• Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures.
• Carries service trays with drink orders throughout dining area.
• Assists Bus Persons with setting and bussing tables, as necessary.
• Maintains RBS parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs manager on duty with any concerns.
• Completes all opening, running, and closing duties.
• Maintains knowledge of the food selections offered in the Sports Bar.
• Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Proactively assists other department Team Members as needed.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED certificate preferred.
• Previous experience in guest services is preferred.
• Must be 21 years of age or older to sell or serve distilled spirits.
• Must be able to read and write legibly in the English language.
• Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
• Ability to uphold department and company standards of etiquette and guest service while in the presence of guests and other Team Members.
• Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
• Must possess or be able to obtain a CA Food Handler Card within 30 days of employment.
• Must successfully complete Serv Safe certification within 30 days of employment.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
• Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity

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