Food and Beverage Shift Manager - Casino jobs in Baltimore, MD

Overview

Function (Scope and Main Purpose of Job)

Responsible for the daily operations of the food & beverage operation. Works hands-on with food & beverage personnel to ensure highest quality of operational execution within established concepts.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Oversees food & beverage service and ensures guest satisfaction with orders delivered in a timely manner.
• Assists in retaining and motivating employees.
• Provides high quality service and product to guests while adhering to budget constraints by managing the food & beverage operations in accordance with company policies and procedures.
• Monitor and control the maintenance/sanitation of the outlets and equipment to protect assets, comply with regulations and ensure quality service.
• Must schedule hourly team members.
• Ensures compliance with all regulatory controls and the State Gaming Agency.
• Knowledge of safety procedures to ensure employee and guest safety.
• Maintains company operating standards.
• Demonstrates professionalism that reflects our brand and company values.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

• Must be RAMP and Serv-Safe certified.
• Three full years of employment in related position.
• Requires thorough knowledge of restaurant/bar practices and procedures.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Must be able to qualify for and maintain licensure as required by the State Gaming Agency.
• Must have knowledge of approved Responsible Gaming Program.
• Required to work nights, weekends, and/or holidays.

Educational Requirements

• High school diploma or equivalent required; some college preferred.

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed. 
• Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Handling, carrying or lifting items weighing up to 50 pounds.
• Ability to stand and ability to sit for long periods of time.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.  
• Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.