Food and Beverage Shift Manager - Casino jobs in Fort Lauderdale, FL

Job Description – Assistant Food & Beverage Manager needed for Corporate, 150 Room, Full-Service Holiday Inn located in Hollywood, Florida.

BASIC FUNCTION:

As a Assistant Manager of Food & Beverage, you would be responsible for the daily activities & services of all hotel food & beverage operations (kitchens, restaurants, banquets, lounges, room service, catering, etc.) in the hotel's continuing effort to deliver outstanding guest service & financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standard:

ESSENTIAL FUNCTIONS:

• Assist in the Management of all Food & Beverage operations to include, but not limited to, guest service, food & beverage quality, inventory management, outlet reservations & occupancy, point of sale computer systems, budget & forecasting, marketing, report generation, department management & meeting participation & facilitation. Knowledge of ordering using established par stock levels.
• Ensure consistency in food quality & presentation & monitor cost & portion controls
• Monitor & develop team member performance to include, but not limited to, providing supervision & professional development, scheduling, conducting counseling & evaluations & delivering recognition & reward
• Meet & greet guests & respond to guest inquiries, requests & issues in a timely, friendly & efficient manner & resolve guest concerns
• Monitor & assess service & satisfaction trends, evaluate & address issues & make improvements accordingly
• Ensure compliance with health, safety, sanitation & alcohol awareness standards
• Recruiting, interviewing & training team members
• Assist in Managing the food & beverage departments of the hotel to include food prep, food service, & lounge service.
• Maintain establish operational standards & maximize profits of the hotel. Follow all (IHG) brand standards.
• You will assist management with the banquet/catering sales & service functions, as well as the other outlets such as breakfast & evening reception as well as main dining & lounge/bar of the hotel.

OTHER DUTIES & FUNCTIONS:

• Maintain the services & reputation of the Hotel & act as a management representative to group & individual clients of banquets or outlets.
• Completion of Customer Follow-up calls on a timely basis.
• Timely analysis of Food & Beverage Prices in relation to competition.
• To coordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered.
• Attendance & participation at weekly F&B meeting & Department Head meeting.
• Menu planning, Daily Specials & pricing.
• Development & maintenance of employee files.
• Be available to Hotel Staff at all times in case of emergency.
• Participation in Manager on Duty shifts as required.
• Assure bar inventory for functions, including staffing, opening & closing inventories, accurate bar summaries & cash deposits are prepared.
• Assure the completion of weekly schedule & shift duties while maintaining an adequate labor cost at or below the budgeted amount per cover.
• Completion of monthly inventories while maintaining budgeted F&B costs.
• Liaise on an on-going basis with the Sales Department to ensure all client needs & requirements will be met.
• Quality of Food & Beverage services, Room Service & department phone handling.
• Discipline of personnel when required.
• Participation towards overall Hotel Maintenance & cleanliness.
• Overall maintenance of the operation at a level in keeping with the standards prescribed.
• Ability to increase revenue through Sales & Promotions.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE:

• A minimum of 3 year-experience in Hotel Food & Beverage Supervisory experience with a comfortable knowledge of all F&B departmental functions.
• A self-starter with proven supervisory experience in the Hotel Industry.
• Understands the importance of guest service and guest satisfaction surveys.
• POS computer skills, basic cooking, service, bartending skills to assist when necessary.
• Flexibility to work a variety of schedules & hours as business dictates.
• Energetic, with excellent customer service skills.
• Ability to work closely with all department heads to understand their expectations of your role as supervisor of their departments during their time off.
• Ability to multi task, problem solve, work under pressure & have a positive attitude.
• Ability to perform all aspects of the Hotel Manager that may arise
• Needs to be a "Hands On" assistant manager
• Possess sound judgment & decision-making skills
• Ability to cooperate, work & communicate with coworkers, supervisors, subordinates &/or outside contacts.
• Adhere to & enforce safety & conduct rules & company policies.
• Reliability to complete assigned tasks & follow-up
• Commitment to take responsibility for all operations of the hotel with minimal supervision & or follow up.
• Ability to identify where your supervision is most needed & the commitment to provide that assistance with a hands-on approach with a strong attention to detail
• MUST be a team player
• MUST be responsible
• MUST be dependable
• MUST make the guest's stay & experience a priority
• Comes into work on time
• Follows up on ongoing projects
• Interested in the growth of the company
• English reading, writing & math & skills required
• Ability to taste & evaluate food & beverage products
• Stamina to work 60 hours or more per week
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule & able to work different shifts
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts & strains
• Must be able to reach, lift, stoop, bend & perform extensive standing & walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system

ADDITIONAL SKILLS & ABILITIES:

• Possess knowledge of hospitality, business & basic accounting principles & practices. Effective listening, verbal, written, negotiation & closing skills. Ability to assess customer needs, understand market dynamics & prepare presentations/proposals uniquely for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals & closes.
• Strong professionalism, selling skills & work habits. Ability to remain positive, resourceful & improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely & thorough work. Ability to compile facts & figures, analyze information & arrive at logical conclusions & sound business decisions.
• Knowledge of & ability to operate a computer, calculator, phone & other office equipment.

BENEFITS:

Our full-time associates have the option to participate in our benefits program which includes 401K, Employee Travel Rates Worldwide, Medical, Dental & Vision. We are an Equal Opportunity Employer & a Drug Free Workplace.

WORKING CONDITIONS:

While performing job duties, the associate will speak, listen, complete documents, process requests & operate office equipment such as a telephone, calculator, computer, copier & fax. Physical requirements include extended periods of standing &/or walking, bending, reaching, pulling, pushing, kneeling, & lifting up to 50 pounds.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Cooking: 1 year (Required)
• Serving: 1 year (Required)
• Micros POS: 1 year (Preferred)
• Food and Beverage: 1 year (Required)
• Supervisor: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person