Food and Beverage Shift Manager - Casino jobs in Fort Myers, FL

POSITION PURPOSE:

To coordinate the activities of the Grab and Go, room service, gulf cart and restaurant and ensure team members are delivering quality product and service to all customers. Report to GM of the Deck at 560 any positive or negative comments. 

ESSENTIAL FUNCTIONS:

Assign and instruct servers and bartenders in details of work. Observe performance and encourage improvement of Team members. Monitor expected occupancy of hotel to staff accordingly. Train new employees.  Assist in schedule preparation and staffing.  Ensure that each employee completed their cleaning and side work responsibilities per the daily check list. Review on a daily basis the time card edit sheets, making the necessary adjustments as needed. 

Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the team, such as house count and menu changes. Schedule and direct staff in their work assignments.

Assist with perpetual inventories and par maintenance.  Assist in supervision of outlets during absence of Restaurant Manager.  Assist in the maintenance of the profitability of outlets to support overall hotel operations.  Ensure par stock levels are maintained by calculating inventories, order and retrieving supplies and stocking shelves. 

Assist in Banquets and the entire F&B operation, including but not limited to, supervising other areas as necessary, handling special projects, running promotions, and assisting and implementing ongoing training programs.  Provide management coverage in the Banquet, Restaurant, Room Service and other F&B departments in the absence of the manager or as scheduled.

Handle responsibilities of Server or Bartender in a training/working capacity.

Move throughout the Restaurant and Grab and Go areas to ensure that quality and service standards are met.  

Verify measures, judge appearance, and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

Participate in the monthly Department inventories of glassware and supplies.  Ensure the maintenance of the equipment and train team in the proper usage of equipment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the GM of the Deck at 560 or Director of Food and Beverage based upon the particular requirements of the Hotel.

OTHER:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including weekends and holidays.

All employees are required to comply fully with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.

Education:

• College diploma required. College degree in hotel/restaurant management or any similar degree preferred.

Experience:

• Position requires minimum of 1 year previous working as a supervisory Food or Beverage with food serving experience.  
• Preferably experience in high volume resort outlet with international students.