Food and Beverage Shift Manager - Casino jobs in San Antonio, TX

Reports to

General Manager

Job Summary

The Food and Beverage Director will oversee the Food and Beverage operation and provide direction with the assistance of department heads.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Direct, manage and develop all restaurants, food venues as well as oversee banquets and catering.
• Create, develop and monitor new concepts and ideas for venues.
• Develop a business plan that will support company initiatives and enhance quality and service, associated costs, team member development, retention strategies and productivity benchmarks.
• Assist in the creation, development, and implementation of an effective strategy designed to maximize profitability by ensuring revenue opportunities meet or exceed expectations while prudently utilizing available resources.
• Ensure appropriate number of qualified team members are recruited for and retained to ensure products and services offered exceed the expectations of external guests and internal guests.
• Monitor and ensure expenses remain within operational projections or approves variances as may be necessary to ensure property wide revenue producing capabilities are maintained.
• Facilitate the flow of information throughout the department by organizing and presiding over regularly scheduled meetings with department team members and management.
• Review operations and makes recommendations to General Manager. Participate in budgeting process for property.
• Investigate and resolve complaints regarding food quality, service, or beverage quality.
• Analyze volume in relation to anticipating staffing needs, targets market demographics; and projects sales.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Monitor food preparation methods, portion size, garnishing and presentation of food in order to ensure food is prepared and presented in an acceptable manner.
• Monitor budgets and payroll records and review financial transactions in order to ensure that expenditures are authorized and budgeted.
• Monitor compliance with health and safety regulations regarding food presentation.
• Establish standards for personal performance and guest service.
• Manage, mentor, and develop a high-performing Food and Beverage Management team; delegate job assignments to direct reports and provide measurement of results and constructive feedback.
• Review work procedures and operational problems and determines ways to improve service, performance and safety.
• Organize and direct workers training programs, resolve personnel issues, hire new staff and evaluate team member performance.
• Review menus and analyzes recipes in order to determine labor and overhead cost and assignment of pricing guidelines.
• Monitor team member and guest activities in order to ensure liquor regulations are followed.
• Arrange for equipment maintenance and repair along with services in waste removal and pest control.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have a bachelor's degree in a business or hospitality related major.
• Must have previously held the position of Director of Food & Beverage in a casino.
• Must have at least five (5) years of related F&B managerial experience in a high volume complex casino.
• Must have multi-unit/venue experience.
• Must have experience driving profitability through the knowledge and prior practice of menu engineering, effectively managing cost controls and payroll management.
• Must have a stable job history.
• Industry related start-up operational experience is preferred.
• Food service sanitation training course certification is preferred.
• Culinary certification and/or chef experience is a plus.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

We exercise Native American preference.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
• In-depth knowledge of restaurant front and back of the house operations and good working knowledge of kitchen operations.
• Extensive knowledge of food service equipment.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.