Foreclosure Specialist jobs in Helena, MT

NO EXPERIENCE NECESSARY- WE WILL TRAIN

Do you want a career where you can make a difference? Allegiance is a growing company with hometown values that is looking for dynamic candidates to join the team! A positive, team-oriented environment is provided with opportunities for advancement.

Allegiance offers full-time positions with evenings, weekends, and holidays off and a multi-faceted benefits package.

We pride ourselves in having a reputation for top-notch customer service. Make a difference. Start your career with Allegiance today!

REPORTS TO : COBRA Specialist Team Leader

LOCATION : Allegiance office or off-site

FLSA STATUS : Non-Exempt

POSITION RESPONSIBILITIES :

Through a respectful, constructive, and energetic style guided by the objectives of the Company the COBRA Specialist will provide COBRA Administrative Services to a designated block of COBRA client accounts in a manner that ensures a high level of quality service and accuracy is achieved.

The COBRA Specialist produces and sends COBRA notices to all qualifying individuals as required and guided by law. The incumbent maintains status information electronically and manually for premium collection, company referral, and claims processing.

The COBRA Specialist assists all participants and client contacts with COBRA Administrative procedures as per the Administrative Service Agreement and in compliance with Federal COBRA rules.

The COBRA Specialist will successfully complete the COBRA certification course with an 85% or better accuracy within first 6 months of hire.

The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.

ESSENTIAL JOB FUNCTIONS :

Essential job functions include the following. Other functions may be assigned as business conditions change.

COBRA Specialist provides COBRA Administrative Service for a designated block of COBRA Accounts as follows :

1. COBRA Specialist is the primary contact for employer benefit managers. Answers customer service telephone calls and emails from clients and COBRA participants within 24 hours.

2. Reviews all COBRA notices for accuracy as required by Administrative Service Agreement and in compliance with Federal COBRA rules.

Confirms mailing of all applicable letters to participants utilizing internal mailing or Doxim.

3. Process all COBRA Specific Rights / NPM notices within 2-14 days of receipt. COBRA notices processed accurately according to QE / NPM notice and client specific notes.

4. Process all participant enrollments / changes in the claims processing system and COBRA stand-alone system within 48 hours of receipt.

All enrollments communicated to carriers / clients accurately and timely. Complete procedural enrollment checklist accurately and file in Blue Book timely.

5. Requests additional information regarding COBRA eligibility from participants and clients as needed.

6. Process all COBRA participant terminations within 24 hours and no later than the 10th of the month for standard monthly terminations.

Notify carriers within 48 hours of receipt and no later than the 10th of the month for standard terminations. Provide termination notice to participants, carriers and employers.

Complete procedural termination checklist accurately and file in Blue Book timely.

7. Process all annual renewal benefit changes and / or updates within 2-4 business days of full receipt in COBRA system and prepare and communicate applicable rate change letters and payment coupons to participants timely.

Upon date the renewal process is complete COBRA Specialist will report completion to the audit team for review and tracking purposes.

8. Upon notification of a new account assignment from Client Accounts Coordinator, COBRA Specialist will participant in implementation conference call with client and setup active COBRA participants in COBRA system(s) and send welcome letter and payment coupons to participants.

9. Assist clients with online access and reporting functions and / or provide reports to clients manually upon request.

10. Report all client concerns, problems and requests for Administrative Service changes to Team Leader or Department Manager immediately.

11. Average call's answered and completed within 3-5 minutes. Answers average calls per day during peak times, can be but not limited to 20-30 calls per day, once initial training period has been completed.

12. CSI Quality Standard : All calls are conducted in a friendly and professional manner. Clear communication skills are exhibited.

All calls are documented in LuminX and / or WEX with a clear description of the nature of the call. No complaints are received, and no misinformation is given to callers.

Focus for each interaction is on resolution of question or problem to the extent dictated by policy / procedure. QA / Monitoring of random calls (3-5 per month) shows consistency in professionalism, accuracy of information, and meeting time requirements for resolution.

Phone Audit Scores must be meeting or exceeding acceptable department standards once released from training and maintain said scores.

13. One Call Resolution Standard : During the training period it will take time to learn how to maneuver through a phone call and to maintain a one call resolution.

Standard to strive for during this training period is 60% (standard is set low as trainee's generally have a lot of call backs due to learning the process and beginning to utilize all resources available) of all calls that fit the one call resolution criteria, trainee must meet or exceed this standard.

14. COBRA Specialists audit scores must be meeting or exceeding acceptable department standards once released from training and must continue to meet or exceed acceptable department scores.

Audit score requirements are subject to change based on department review.

15. Complies with departmental and organizational policies and procedures. Follows work rules and guidelines outlined in department procedure manual and employee handbook.

16. Assist with employee training and cross-training as needed.

17. Takes on extra projects without compromising other duties and responsibilities.

NON-ESSENTIAL JOB FUNCTIONS :

Performs related or other assigned duties as required or directed.

SUPERVISION EXERCISED :

None.

PHYSICAL WORKING CONDITIONS :

Physical requirements are representative of those that must be met to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting 90%

Reaching Some

Standing 5%

Manual Dexterity Medium

Walking 5%

Telephone Yes

Kneeling Some

Computer Screen High (visual acuity corrected to 20 / 30)

Bending Some

Lifting up to 20 lbs.

JOB SPECIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education : High school graduation or GED required.

Certification(s) Required : Pre employment - None. Must complete COBRA Certification of Administrative Skills within first 6 months of employment.

Minimum Experience : Experience with computers and customer service required.

Other Qualifications :

Excellent oral and written communication skills required.

PC skills, including Windows, Word and Excel. Must be able to adapt to software changes as they occur.

Ability to learn all functions of the claims and COBRA processing software as is necessary for COBRA processing and adapt to software changes as they occur.

Knowledge of the laws governing the Consolidated Omnibus Budget Reconciliation Act of 1985.

Knowledge of the Health Insurance Portability and Accountability Act of 1996.

Ability to enter data with accuracy and precision.

High level of interpersonal skills to work effectively with others.

Ability to organize and recall large amounts of information including interactions with employees, agents, plan participants and clients.

Basic accounting and mathematical skills.

Ability to project a professional image and positive attitude in any work environment.

Ability to comply with privacy and confidentiality standards.

Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions.

Ability to operate typical office equipment.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.

Allegiance Benefit Plan Management, INC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email : for support.

Job Posted by ApplicantPro

Last updated : 2024-04-24