Foreclosure Supervisor supervises personnel in the foreclosure department and ensures documents meet established rules and standards. Oversees the processing of foreclosure forms and analysis and reports on the activities of the group. Being a Foreclosure Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Foreclosure Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Foreclosure Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Supports the Manager on Duty program
- Directs customer service activities throughout the store
- Resolves customer issues and concerns in a professional manner
- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload
- Assists in the put to fixture step in the Door To Floor Process
- Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)
- Manages Shoe on Display restocking process, including mis mates and stockroom organization
- Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes
- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Manages the execution of Radio Frequency Identification scans (RFID)
- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment
- Manages visual properties and responsible for stockroom maintenance
- Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience
- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues
- Shares reporting and metrics results with team and uses information to motivate or train associates
- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems
- Supports binning and pick-and-pack processes for jcp.com orders as needed
- Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs
- Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
- Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person
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