Fraud Detection Associate jobs in Lowell, MA

Overview:

The greeter associate is responsible for greeting all visitors and customers who enter the building. Greeters are primarily responsible for ensuring that visitors are signed into the visitor log and accounted for during the duration of their visit or for validating the identification of a customer entering the store to purchase. Greeters are responsible for operating within the Maine Adult Use program guidelines per East Coast Cannabis' best practices and maintaining an individual identification card issued by the Office of Cannabis Policy, State of Maine.

Greeter Responsibilities:

Monitors security systems for customers at the store entrance, permitting access to customers on an individual basis after verifying the customer's age via valid identification.

Follows ECC protocols for customer verification and first purchase onboarding, collecting and retaining customer identification per Maine regulations.Captures all required data from entering customers including name, age & DOB, zip code, state, ID expiration and ID number. Inputs customer information data into the POS software.

Signs non-customer visitors into the Visitor Log, assigning and providing a visitor badge for the individual to wear upon entering the facility. Ensures identification meets state requirements for limited area access visitors and appropriately fills out the visitor log with the validated information.

Answers phones and online messages within brand standards and following customer service protocols, including email inbox and online digital reviews.

Presents discount options to customers when appropriate before granting access to the store.

Demonstrates proficient product knowledge and an ability to accurately represent all retail products to ECC brand standards. Relays product knowledge, specifications and information to customers as a representative of the East Coast Brand, using language and information in line with brand values and standards.

Performs basic inventory management including daily counts and reconciliation and follows company best practices for inventory storage, handling and movement as assigned by leadership.

Merchandises and zones store inventory to maintain brand aesthetics as appropriate given customer flow and or as instructed by leadership.

Follows ECC security best practices and basic protocols.

Performs basic maintenance and updates to in-house menus, displays and literature.

Researches industry trends and educational resources as delegated by leadership.

Daily cleaning and maintenance of the retail store to include bathrooms, floors, general dusting, displays, and any other maintenance tasks as delegated by leadership.

Salary

Required Skills

Education: High School Diploma required.

Experience: A minimum of 1 year customer service experience required. Sales, retail or restaurant experience preferred. Cannabis industry experience preferred. Proficiency with Microsoft Office Suite required.

Position Specific Skills: Must demonstrate the ability to perform regulatory tasks with a high level of accuracy and detail. Ability to multitask in a fast paced environment while maintaining strict accuracy on compliance tasks. Strong customer service soft skills required. Ability to use various technologies to capture customer information and maintain digital business profiles as needed.

Personal Characteristics: Outgoing personality, friendly and customer engaging, team forward perspectives.

Required: Must be 21 years or older, maintain Maine state residency and be able to pass a state required background check.

Physical Abilities: Must be able to stand for long shifts. Must be able to lift up to 50lbs.

Desired Skills

About East Coast Cannabis

East Coast Cannabis boasts two large state-of-the-art cultivation facilities where we nourish and craft the best cannabis cultivars. Our state-licensed kitchens use these cultivars to produce precise, consistent, and replicable cannabis-infused edible experiences to support an active or relaxed cannabis lifestyle. With infrastructure designed by cutting-edge engineers, our laboratory curates terpene-rich extracts for a variety of applications and consumer preferences. In our retail stores, you can find the latest cannabis accessory products, durable high-quality active apparel, and authentically Maine gear. Every East Coast Cannabis team member is experienced, skilled, and participates in ongoing training to maintain the most current methodologies and practical concepts in our industry.

Benefits

• Employee discount
• Paid time off
• Best in class industry experience
• Startup atmosphere with internal growth potential

Equal opportunity employer

About the Company:
East Coast Cannabis