Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Overview: We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing daily operations, managing a team, and ensuring excellent customer service. This is a leadership role that requires strong organizational skills, attention to detail, and the ability to effectively communicate with both customers and team members. Duties: - Supervise and coordinate the activities of staff members - Train new employees on company policies, procedures, and customer service standards - Monitor employee performance and provide feedback for improvement - Create work schedules and assign tasks to team members - Ensure compliance with company policies and procedures - Handle customer inquiries, complaints, and escalations in a professional manner - Maintain inventory levels and assist with stock management - Implement strategies to increase sales and meet revenue targets - Collaborate with other supervisors and managers to achieve department goals Skills: - Strong leadership abilities with the ability to motivate and inspire a team - Excellent time management skills to prioritize tasks effectively - Proficient in budgeting and financial management - Knowledge of retail math principles for accurate pricing and inventory management - Exceptional organizational skills to maintain a well-run operation - Ability to handle multiple responsibilities simultaneously - Effective communication skills, both verbal and written - Proficient in using technology such as POS systems and inventory management software - Strong problem-solving abilities to address customer concerns or operational issues promptly We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you have the necessary skills and experience to excel in this role, we would love to hear from you. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
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Work Location: In person
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