Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Interview, hire, train, and orient new team member to their job. Evaluate and oversee job performance. Responsible for assisting team members with goal setting and development plans. Conduct group and individual training as to Policies and Procedures, equipment, and area set up. Meet labor objectives while achieving guest satisfaction. Must be able to write and cost out a department schedule. Prepare documentation for labor cost when necessary. Understand the food costing program and work to ensure goals are met. Order supplies and maintains par stock and inventory control. Understand and follow all Policies and Procedures dictated by the administration and suggest and initiate necessary changes and improvements. Act in relation to team members, guests, and/or the general public in a manner consistent with the best interests of the restaurant and beverage service. Insure team member safety by providing a clean, safe, healthy environment. Must be an expert on guest satisfaction and guest recovery. Responsible for the cleanliness of entire facility.
Responsible for promoting and encouraging a fun environment. Must be able to efficiently use the Point of Sale and back office computer system. Ability to grasp, bend, lift and/or carry or otherwise, move or push goods on a cart weighing a maximum of 50 lbs. on occasion. Ability to organize and prioritize work, and meet deadlines
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