Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB OVERVIEW:
Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.
REPORTS TO: Reservations Manager
SUPERVISES: Reservation Agents
WORK ENVIRONMENT:
Reservations Department.
KEY RELATIONSHIPS:
Internal: Staff in Reservations, Front Desk, PBX, Sales, Housekeeping, Engineering, Food and Beverage; Hotel Assistant Managers, and Executive Offices.
External: Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.
Essential:
Desirable:
Essential:
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0 Fraud Detection Supervisor jobs found in Hialeah, FL area