Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Overview: We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing daily operations, managing a team of employees, and ensuring exceptional customer service. This is a key leadership role within our organization. Responsibilities: - Lead and motivate a team of employees to achieve sales targets and provide excellent customer service - Conduct employee orientation and training to ensure all staff members are knowledgeable about company policies and procedures - Monitor inventory levels and implement effective inventory control measures - Handle cash transactions accurately and securely, including cash handling and register reconciliation - Recruit, interview, and hire new employees as needed - Provide ongoing coaching and feedback to team members to enhance performance - Utilize strong math skills to analyze sales data, track expenses, and manage payroll - Oversee store operations, including opening and closing procedures, merchandising, and maintaining a clean and organized store environment - Resolve customer complaints or issues in a timely and professional manner - Collaborate with upper management to develop strategies for improving store performance Skills: - Strong leadership abilities with proven experience in retail management or supervisory roles - Excellent communication skills, both verbal and written - Proficient in inventory control techniques and cash handling procedures - Ability to recruit, train, and develop a high-performing team - Strong mathematical skills for analyzing sales data, managing payroll, and tracking expenses - Knowledge of store management best practices - Exceptional customer service skills with the ability to resolve issues effectively We offer competitive pay based on experience along with opportunities for career advancement within our organization. If you are a dedicated professional with a passion for retail management and team leadership, we encourage you to apply for this Supervisor position.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
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Work Location: In person
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